Quality Assurance Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Specialist within PNC's Retail Tech organization, you will be based in Pittsburgh, PA.

• Strong expertise in Angular UI and microservices, including API testing and DB. Experience with Selenium-based test automation
• Hands-on experience with accessibility testing
• Proven ability to create and maintain comprehensive test documentation
• Proficient in using Jira and Confluence for defect tracking and collaboration
• Solid understanding of performance testing concepts
• Experience working in Agile/Scrum environments
• Strong ability to thoroughly analyze and understand business and technical requirements
• Excellent verbal and written communication skills
• Effective collaborator with cross-functional teams, including developers and product owners
• Work independently
Key Responsibilities
• Design, develop, and maintain automated test frameworks for:
oAngular UI components and workflows
oRESTful microservices
oEvent-driven systems using Kafka
oMongoDB data validation and integrity testing
• Develop end-to-end (E2E), integration, regression, and performance test suites
• Create automated validation for Kafka producers/consumers and asynchronous workflows
• Validate microservice contracts and API interactions
• Perform database testing including schema validation, data integrity, and performance checks in MongoDB
• Collaborate with developers in code reviews to promote testability and quality
• Integrate automated tests into CI/CD pipelines
• Perform root cause analysis for defects and production issues
• Develop and maintain test documentation and quality metrics dashboards
• Actively use JIRA for test case management, defect tracking, sprint planning, and backlog refinement
• Create detailed, reproducible defect tickets including logs, screenshots, Kafka message payloads, and MongoDB query results
• Link test cases and automation coverage to JIRA stories and acceptance criteria
• Participate in sprint ceremonies (planning, grooming, retrospectives) and provide quality input on story readiness and testability
• Track and report quality metrics using JIRA dashboards (defect trends, escape rate, automation coverage, etc.)
• Collaborate with Product Owners and Developers to ensure clear, testable acceptance criteria are defined before development begins
• Ensure traceability between business requirements, user stories, test cases, and automated test suites
• Perform structured manual testing for new features, edge cases, and complex workflows not yet automated
• Identify automation opportunities from manual test execution and convert them into automated test coverage

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in the quality assurance process; follows procedures to ensure that all software products and components meet company standards and client requirements.
• Performs code inspections, walk-throughs, design, and test-readiness reviews.
• Reviews software and project documentation for completeness and adherence to standards.
• Works on problem resolutions and reports progress to management. Plans, executes, and summarizes reliability and validation test cases; interfaces with developers on test results.
• Assists in audits and reviews. Writes and executes test plans and cases for testing of software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Analytical Thinking, Angular, Automation, CI/CD, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Selenium, Software Testing, Test Case Development, Usability Testing

Competencies
Accuracy and Attention to Detail, Analytical Thinking, Influencing, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management

Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.