Lead Pharmacy Technician

Lead Pharmacy Technician

Join a team at the intersection of exceptional veterinary care and social change. At the San Francisco SPCA, we believe every pet deserves compassionate, high-quality veterinary careno matter their guardian's financial situation. As a nonprofit, we break down barriers to care by offering financial assistance and individualized medical support to thousands of animals each year. Our work doesn't serve shareholdersit serves pets, people, and the community.

We are seeking a Lead Pharmacy Technician to join our Hospital Pharmacy team! This position will oversee all pharmacy operations, ensuring accurate, compliant and efficient dispensing of medications alongside exceptional client service. Partnering with the Manager of Clinical Operations and Manager of Nursing Operations, the Lead will focus on operational efficiency, staff development, and providing a stellar customer experience for all, while simultaneously fostering the collaboration needed across all departments to drive the initiatives that elevate and support Pharmacy team performance.

Core Responsibilities:

• Manage pharmacy inventory and ordering, and collaborate with Inventory Coordinator on variances
• Develop and maintain pharmacy protocols, policies, and workflows
• Ensure regulatory compliance and accurate medication management
• Lead pharmacy training and development, including development of training programs and materials and training and coaching for both new and existing pharmacy staff
• Enhance the client experience and pharmacy environment to provide the best customer experience possible
• Provide leadership to Pharmacy team by fostering teamwork, high professional standards, continuing development and promoting effective communication
• Identify, evaluate and implement opportunities to improve Pharmacy performance, customer service, and operational efficiency
• Communicate effectively and respectfully with culturally diverse clients, staff, and volunteers using strong interpersonal, conflict mediation, and de-escalation skills to address concerns and resolve complaints tactfully and courteously

Physical Requirements and Work Environment:

• Regular sitting at computer stations and operation of electronic equipment
• Regular standing, bending, stooping and crouching
• Regularly moves about the campus to coordinate work
• Regular exposure to animals under stress
• Consistent exposure to animals in the workplace and animal allergens under conditions with limited alternatives available

Requirements:

• 3+ years of pharmacy technician experience in veterinary or human pharmacy.
• For candidates coming from human pharmacy, current Pharmacy Technician licensure/registration is required.
• Experience managing pharmacy workflows, including in-house and/or online prescription processing and fulfillment.
• Knowledge of pharmacy inventory management, including stocking, expiration monitoring, and ensuring medications and supplies are available when needed.
• Working knowledge of DEA regulations and controlled-substance handling.
• Experience using pharmacy or medical inventory management systems; experience with Cubex is preferred.
• Strong attention to detail and accuracy in a high-volume pharmacy environment.
• Excellent customer service and communication skills, with the ability to work effectively with clients, veterinary teams, and internal departments.
• Experience coordinating medication and supply needs across multiple departments is preferred.
• Strong organizational, problem-solving, and prioritization skills.

Salary Description:

The starting salary for this position depends on the depth and breadth of experience. Salary is expected to range between $31.00 - 35.00 per hour. Regular, full-time positions are eligible for a comprehensive benefits package including:

• Paid Time Off and Holiday Pay
• Medical, Dental, and Vision Insurance
• Life Insurance
• Long-term Disability Insurance
• 401(k) Retirement Plan with employer contribution matching
• Student debt relief program
• Pre-tax commuter benefits
• Discounts on retail and pet supplies
• Discounts on veterinary care at SF SPCA Mission Campus Veterinary Hospital and Spay/Neuter Clinic

The SF SPCA is an Equal Opportunity Employer. This job ad reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.