IT Desktop Support

IT Desktop Support

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Position: Technician (IT) Desktop Support

Location: Hickory, North Carolina, USA

Duration: 12 Months

Role Purpose: This role performs technical duties and activities within prescribed time frames within the manufacturing environment supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc. This role participates in projects to improve overall process and technical efficiency within the business.

Key Responsibilities:

• Performs technical duties and activities within prescribed time frames.
• Participates in projects to improve overall process and technical efficiency.
• Follows standard operating procedures.
• Maintains and ensures confidentiality of information / materials.
• Takes initiative to identify and propose remedies to problems.
• Gives periodic status reports in written and verbal formats.
• Interacts with peers, & one level above, to ensure continuity & efficiency.
• Interacts with Help Desk and other IT teams.
• Provides rotational on call support after adjustment period.
• Focus on safety at all times

Performance Metrics:

• Cost and Budget.
• Quality.
• Productivity.

Competencies (knowledge, skills and behaviors):

• People:
• Patience
• Peer Relationships
• Encourages collaboration
• Team player
• Business:
• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Written Communications
• Action Oriented
• Dedicated to meeting the expectations and requirements of internal and external customers
• Function/Technical:
• Promotes organizational effectiveness through innovations and improvements in manufacturing and business processes using defined processes and tools.
• Champions performance improvement teams.
• Builds measurement and feedback into the design of a system or process.
• Focuses on the customer's perception of quality.

Experiences/Education:

• Required:
• High School Diploma/GED or equivalent experience.
• Beginning job content knowledge.
• Desired:
• Associates or Bachelor's Degree.
• Successful track record of performance in previous work experiences.
• 1 - 3 years' work experience.
• Manager Must Haves/Desires:
• Willing to work On-Call Schedule
• Closer to the Hickory site the better, local candidates will get first preference
• Nice to have manufacturing environment experience
• Nice to have previous Corning experience
• Description:
• Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.
• May be responsible for the purchase and installation of hardware/software.
• Represents bridge between technology and business needs.
• Resolves problems with new and existing equipment.
• May train end users on software.
• Administers end user requests and projects.
• Coordinates resources to solve problems.
• Learning and applying a basic knowledge in one skill area.
• Limited use and/or application of technical principles, theories and concepts.
• Develops solutions to routine technical problems of limited scope.
• Work is closely supervised.
• Follows specific, detailed instructions.
• May be assigned to small projects or to phase(s) of larger projects.
• Contributes to the completion of routine technical tasks.
• Failure to achieve results can normally be overcome without serious affect on schedules and programs.
• Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.
• May or may not have frequent external customer contacts.

All your information will be kept confidential according to EEO guidelines.