Senior Sales Manager

Senior Sales Manager | Arrive Palm Springs

The Senior Sales Manager is responsible for planning and managing the overall sales for Arrive Palm Springs. This also includes the day-to-day sales, guest room reservations requests, and the boots on the ground for revenue management for ARRIVE Palm Springs; with a focus on building long term, repeat and value-based customer relationships that enable the achievement of sales objectives for both rooms and food and beverage.

Located in the Uptown Design District, ARRIVE Palm Springs is a striking design and architectural landmark, honoring the city's rich modernist legacy. Our 32-room boutique hotel features bright, residential-style guest rooms, a 42-foot long pool and hot tub, firepits, bocce ball, ping pong tables, and a poolside restaurant and bar serving refreshing cocktails and California-centric classics. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Palm Springs!

The Task At Hand:

Direct Sales:

Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan.

Focus on growing/selling all segments by soliciting new and existing accounts to meet and/or exceed revenue goals and maximize profitability for the hotel.

Establish target lists and attain annual room night and revenue goals.

Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential group clients, conducts site visits and answers questions, determines rates with Revenue, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel.

Direct the identification, sales efforts, and relationships with all clients.

Assist in the integration of individual property efforts into the overall Palisociety strategy.

Responsible for managing Marketing Opportunities for Palihotel Palm Springs.

Direct the efforts to gather and organize relevant competitive information.

Accountable for total account management of all segments and servicing the requests of these accounts.

Cultivate and activate the key sales strategies, tactics and action plans required to achieve financial targets.

Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and gain strong level of knowledge of competitive sets products and offerings, and know how to sell against them.

Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.

Must meet monthly KPI's as determined by Managing Director of Sale.

Work with F&B department to book and drive events and catering sales in-line with budgetary goals.

Work with corporate marketing team to develop campaigns and programs to support the sales endeavors.

Revenue Management:

• Well-rounded understanding of revenue management and its relation to sales, including but not limited to:
• Market intelligence and trends
• Sales and Revenue Strategies
• General knowledge of revenue and reservations systems.

• Work with Palisociety Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.
• Establish revenue strategy that supports the hotel's positioning in local market; ensure demand forecasting and revenue practices are in place to maximize yield.
• Identify ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies, control labor and capital expenses.
• Participate in revenue strategy meetings and monthly sales meetings.
• Collaborate with the Palisociety Corporate Team and Managing Director of Sales to create budgets, forecasts, and business plans.

New Account Development/Key Account Management:

• Capture competitor's accounts through networking & research to be able to target and solicit those most probable to generate new business.
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.

Customer Service:

• Develop strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interactions.
• Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Respond to and handle client/contact problems and complaints when required. Interface with clients/contacts and review feedback on service and overall satisfaction.

Communication:

• Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.
• Clearly communicate the direction and purpose of all initiatives to all shareholders in the hotel operation to reinforce collaborative execution of goals.
• Interact with Sales and Marketing to ensure team and departments are updated on new programs, packages and industry events that could make for positive public relations coverage in the trade or marketing platforms.
• Maintain active liaison with competitors in region through personal contacts and professional associations.

Reporting:

• Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.
• Prepares sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings.
• Prepares monthly production reports for both group and transient business and F&B events and bookings.

Community & Travel:

• Actively participate in community and industry organizations and travel where needed for client appointments or trade shows to benefit the collection's exposure to the community and bottom line. As necessary, attend out-of-town conventions to generate business.

Hotel Leadership:

• Lead by example at all times and stay visible to the team.
• Be part of a leadership team of brand advocates who believe in what Palisociety and Arrive by Palisociety has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy).
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the properties.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).
• Easily translate a passion for the brand into a unique experience for both guest and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.

What We're Looking For:

• Minimum 5 years sales experience, preferably at a lifestyle boutique hotel.
• This individual will reside in the Palm Springs area.
• Have a track record of achieving and maintaining superior sales and revenue results at the hotel(s) and can articulate the underlying strategies that led to these achievements.
• Possess excellent communication, organizational skills, attention to detail, and an entrepreneurial spirit.
• Exceptional problem-solving skills, negotiation & presentation skills.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and master goals.
• Ability to identify and develop accounts.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued
• Must be able to communicate in English, both written and verbal.
• Proficient in Microsoft office.
• OPERA, MEWS, Stay in Touch, Triple Seat experience is a plus.
• Required to perform any other job-related duties assigned by their supervisor.

Physical Requirements:

The physical demands described here are representative of those requirements necessary for an employee to successfully perform the essential functions of this job.

• This position often requires sitting and using hands and fingers to operate a computer or phone; requires ability to talk and hear, communicating clearly through phone and internet meetings.
• Position frequently requires standing, walking, reaching with arms and hands, and occasionally climbing or balancing, and stooping, kneeling, and crouching.
• The vision abilities required to perform this job include close vision.
• Lifting between 5 to 20 pounds is