Wireless Engineer

• Monitor systems to make sure texting/messaging services are working
• Troubleshoot outages, message delays, or failures
• Perform root cause analysis (figure out why issues happened)
• Work tickets and resolve customer-impacting issues
• Apply patches, upgrades, and system fixes
• Support on-call rotation
• Work with vendors and internal network teams to fix issues
• Document processes and create runbooks

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• ~ 5+ years in telecom, wireless, or messaging platforms
• Experience in carrier-grade / production environments
• Hands-on experience supporting live network systems
• Experience supporting SMS/MMS platforms (SMSC, MMSC)
• Strong troubleshooting in live telecom/network environments
• Experience with 4G/LTE core (MME, HSS, EPC basics)
• Knowledge of network protocols (Diameter, SMPP, SIP, SS7)
• Hands-on Linux experience (logs, troubleshooting, basic scripting)


Nice to Have Skills & Experience
• Experience with IMS / VoLTE / SMS over IP
• Experience with 5G messaging or RCS
• Cloud or virtualization (AWS, Azure, VMware, Kubernetes)
• SMS firewall / roaming / A2P messaging experience
• Automation (Python, Ansible, Git)
• Experience with vendors like: Ericsson, Nokia, Mavenir, Huawei, Syniverse, Openwave, etc.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.