Residential Aide

Job Profile SOW Job Title: City Sanctuary Facility Residential Aide Job Code: CSS851 Location: New York City Reports To: Shift Supervisor FLSA Status: Non-Exempt Prepared Date: 10/9/2025 Supervisory Level: No supervisory/management authority

CITY SANCTUARY FACILITY RESIDENTIAL AIDE

Residential Aides provide ongoing support to all onsite services. The Residential Aides assist with guests’ basic needs and will work in conjunction with the case management team to monitor and provide appropriate basic services to families.

COMPENSATION & BENEFITS:

Estimated Starting Salary Range for City Sanctuary Facility Residential Aide: $19.23/hour Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. CITY SANCTUARY FACILITY RESIDENTIAL AIDE RESPONSIBILITIES INCLUDE: * Accurately document the entry and exit of all families, staff, and visitors; complete daily census forms, incident reports, and maintain detailed event logs. * Coordinate resident admissions and discharges in accordance with program procedures. * Prepare and submit nightly rosters; maintain and file all shift-related documentation. * Provide courteous and professional greetings to all visitors and callers, representing the organization in a welcoming manner. * Maintain detailed records of client interactions to support audit readiness and compliance. * Collaborate with case management staff to address client needs, share pertinent information, and support individualized programming. * Monitor and prevent loitering in and around the facility in coordination with security personnel.

• Assist in conducting fire drills and emergency evacuations as required.
• Support custodial and security teams in ensuring the cleanliness, safety, and

overall maintenance of the facility. * Distribute incoming mail and packages to resident families in a timely and organized manner. * Oversee food distribution processes, including receiving and organizing deliveries. * Conduct regular room inspections to ensure compliance with program policies and standards. * Manage inventory of supplies, ensuring accurate tracking and adherence to program guidelines. * Carry out all additional program-related tasks as directed by site and organizational leadership. * Performs other job-related duties as assigned CITY SANCTUARY FACILITY RESIDENTIAL AIDE EXPERIENCE, EDUCATION, SKILLS, ABILITIES REQUESTED: * High school diploma or equivalent; a combination of relevant education and experience will also be considered. * 1–2 years of experience in housing, shelter programs, or related services is preferred. Direct client service experience is required.

• Bilingual fluency in Spanish and English is required.
• Strong background in customer service, with a focus on empathy and

responsiveness. * Proven problem-solving skills with the ability to think critically in challenging situations. * Highly organized with excellent verbal communication skills; able to work effectively and collaboratively with families. * Demonstrated ability to manage priorities, meet deadlines, and take accountability for timely completion of tasks. * Cultural sensitivity and an understanding of the socio-economic factors impacting the populations served. * Capable of multitasking in a fast-paced environment while maintaining attention to detail. * Ability to remain calm under pressure and effectively de-escalate conflicts with both clients and team members. * Relevant experience may include roles such as Residential Assistant at City Refuge, Housing Support Staff at Civic Sanctuary, or Residence Attendant at Metropolitan Safehouse. * Must pass pre-employment qualifications of Cherokee Federal

COMPANY INFORMATION:

Cherokee Nation Management & Consulting (CNMC) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNMC, visit cherokee-federal.com.

#CHEROKEEFEDERAL #LI

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

SIMILAR SEARCHABLE JOB TITLES

1. Municipal Sanctuary Residence Attendant
2. Urban Safe Haven Facility Caretaker
3. City Refuge Residential Assistant
4. Civic Sanctuary Housing Support Staff
5. Metropolitan Safehouse Residence Attendant

KEYWORDS

1. Residential Support
2. Facility Assistance
3. Shelter Care
4. City Sanctuary
5. Housing Aid

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee- federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.