Head of Quality - US & Brazil

Job Posting TitleHead of Quality - US & BrazilJob Description SummaryDauch is looking for a Head of Quality – US & Brazil to join our team in Detroit, MI. The Head of Quality is responsible for developing and executing quality assurance strategies for the US/Brazil Region, such as voice of customer satisfaction, process standardization, Shainin problem solving, quality/warranty analysis/resolution, scrap analysis, new program launch, and tracking mechanisms for Regional Plants quality performance vs targets. They will be the acting liaison between US/Brazil plants and corporate departments regarding quality/warranty issues and standards/processes.Job Description:Quality & WarrantyManages critical customer escalations and drives cross functional teams to issue resolution and regain customer satisfaction.Supports problem solving for customer complaints and coordinates communication with customers.Tracks Regional plants quality performance and customer complaints.Drives quality/warranty projects on top issues impacting customers and warranty metrics. Defines strategies to improve and maintain customer scorecard performance.Quality ToolsSupports advancement of quality system tools (CAR system, quality management system, cost of quality, Smart LPA, Gage calibration, etc.) used by regional plants and industry 4.0 initiatives.Develops proactive initiatives focused on improving quality performance.New Launches and APQPMonitors and works on top open issues and APQP activities to ensure safe launch, program success, and no warranty spills.Cost of QualityMonitors plants and region performance on cost of quality categories.Supports completion and tracking of open Shainin project in plants vs targets. Plant supportSupports US/Brazil plants with onsite problem solving, Q4 readiness, read across and lessons learned sharing. StandardizationEnsures implementation and compliance to defined process standards and best practices in the regional plants.AuditsManages and performs various audits in the US/Brazil plants such as product and process integrity audits (PPIA), control plan, LPA, preparation for Dauch Q4 Operating System audits, etc.)BudgetManages cost center financials to stay within budget.Required Skills and EducationBachelor’s Degree in Mechanical Engineering or related field.10+ years of relevant experience in the automotive industry.Experience applying principles of Quality Systems IATF 16949 and AIAG quality tools.Experience applying customer specific quality requirements for Automotive OEM’s.Experience conducting process conformance audits.Ability to utilize the following tools: FMEA, APQP, PPAP, MSA, GD&T and SPC.Willingness and ability to travel 25-50% locally and internationally.About Dauch:Dauch Corporation is a premier Driveline and Metal Forming supplier serving the global automotive industry with a powertrain-agnostic product portfolio that supports electric, hybrid, and internal combustion vehicles. The company is headquartered in Detroit, MI, with operations that span 24 countries and more than 175 locations. Formed through the acquisition of Dowlais Group plc and its subsidiaries - GKN Automotive and GKN Powder Metallurgy, Dauch unites deep engineering roots with global manufacturing capabilities and an entrepreneurial spirit to move mobility forward. Visit to learn more.Dauch will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. Dauch will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail View email address on click.appcast.io. Dauch is an equal opportunity/affirmative action employer.SummaryLocation: Detroit, MIType: Full time