Customer Service Representative - State Farm Agent Team Member

Job Title

ABOUT OUR AGENCY: I started my State Farm journey in 2021 working for a top agent in Bingham Farms, and opened my own agency two years later. I'm a Western Michigan University grad with a degree in Business Administration, where I also served as president of Kappa Alpha Psi and Community Service Chair for Delta Sigma Pi.

We're a close-knit, family-oriented team of five, and we're passionate about self-development and growth. Benefits include 401k match, health insurance reimbursement, uncapped commission, team outings, and flexibility when goals are hit. If you're driven and growth-minded, we'd love to connect!

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Cameron Barnes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.