IT Support Specialist

# IT Support SpecialistBethesda, MD 20814## OverviewSalary Range$50,000.00 - $55,000.00 Salary/yearPosition TypeFull TimeTravel PercentageNone## DescriptionTIAG is now hiring a short term**IT Support Specialist** to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration.Responsibilities will include:* Receive and process incoming hardware shipments.* Maintain 100% inventory accuracy within the Government-furnished system of record.* Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.* Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.* Perform computer troubleshooting and setup using multiple detailed processes and procedures.* Execute computer break-fix processes and software upgrades as needed.* Write and document highly detailed troubleshooting results within the help desk ticket tracking system.* Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required.* Recall established computer support techniques from memory to resolve issues in a timely manner.* Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions.* Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support.* Ensure a high level of customer satisfaction in every interaction.* Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes.* Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements.## Qualifications* Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.* 1+ years of related IT experience* Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.* Experience working with PC software and troubleshooting* An understanding of the military community is an added plus* Ability to obtain a Secret Clearance* Strong PC software and troubleshooting skills* Experience using Windows 10 and Microsoft Office 2010 Products #J-18808-Ljbffr