Director, Software Engineer, Customer Success

Job Summary

DataPelago is at the forefront of revolutionizing data processing for traditional analytics and cutting-edge GenAI preprocessing. We are building an innovative data processing engine that is transforming how Apache Spark Apache Flink Ray and others operate on diverse large-scale data. Our team of engineers drive and adopt advances in hardware-accelerated computing parallel processing of large-scale data query optimization distributed systems compilers machine learning and cloud-native computing. We are looking for specialists to join our engineering team and shape the future of accelerated data processing.

DataPelago Nucleus is a universal data processing engine that is designed to accelerate the processing of diverse data structured through unstructured with any parallel processing framework e.g. Apache Spark on any infrastructure including vectorized CPU and GPU. DataPelago Accelerator for Spark (DPA-S) our product based on DataPelago Nucleus is running large-scale production applications of many globally renowned customers.

The Opportunity:

As a Senior/Principal Data Processing Engineer - OSS you will be a key individual contributor in adopting and advancing capabilities of open-source software (OSS) platforms such as Apache Gluten Velox Apache Spark and Apache Flink in the context of DataPelagos data processing engine. You will enhance functional breadth performance scale and reliability of the DataPelago engine through downstream and upstream contributions. You will have the opportunity to engage with community working on these platforms. This is a unique opportunity to make a significant impact on a category-defining product and work with a talented team of engineers.

What Youll Do:

• Lead and grow a talented team of engineers with expertise in the development operations tuning and support of data engineering data preparation and analytics applications leveraging massively parallel data processing platforms.
• Drive development with technical leads to implement and deliver industry-leading automated and AI-assisted capabilities for product validation diagnosing functional and performance anomalies tuning and optimizing applications for DataPelagos data processing platform.
• Ensure customer success in their deployment and usage of DataPelago data processing platform through comprehensive preventive proactive and responsive product validation and product support.
• Engage customers across their adoption lifecycle.
• Establish metrics including for product quality and support quality; lead the team in ensuring these metrics are continuously improved and achieved in customer deployments.
• Continuously improve software development lifecycle practices leveraging the latest AI advances for higher code quality release velocity and productivity.
• Execute efficiently to meet customer success objectives aligned with organization goals and priorities.
• Lead by example and foster a high-performance high-integrity collaborative work culture.
• Collaborate and partner effectively with other engineering product management customer success and sales teams.

What Youll Bring:

• Bachelors degree in computer science or a related field. Masters preferred.
• 12 years of production software development and support experience with 5 years of experience managing enterprise software support.
• 10 years of experience in developing and supporting data processing pipelines for applications such as data engineering data preparation and analytics platforms and their underlying data processing platforms for customer production deployments. Experience with Apache Spark based products and pipelines preferred.
• Track record of stellar customer support; deep experience in managing support teams tools and processes for global enterprise software support.
• Technical and process rigor in validating data accuracy high performance reliability and security capabilities of enterprise data processing products or pipelines.
• Ability to attract retain and grow exceptional talent in data processing platform and pipeline development validation and support.
• Solid understanding of the architecture deployment and operations of data processing products and pipelines in the cloud in SaaS VM-based container-based and serverless scenarios. Experience with GCP AWS and their Apache Spark related offerings preferred.
• Excellent judgment on data product validation enterprise software support AI adoption and people management. Strong leadership skills in all these areas.
• Excellent skills engaging with customers product management sales and executive management.

Required Experience:

Director