Service Scheduling Administrator

DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. As part of our life safety network, W&M Fire Protection is a full-service fire protection contractor with complete design, installation, and fabrication capability - proudly serving the tri-state and New England areas for over 30 years. Living our motto, "we protect what you value most," W&M offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to increased growth, we are looking to add a Service Scheduling Administrator to our Plantsville, CT, team. The Scheduling Administrator plays a key role in keeping service work organized and on track, coordinating technician schedules across upcoming weeks and months while supporting the overall operations of the department. Success in this role requires a customer-focused mindset, strong communication skills, a results-driven approach, and a commitment to integrity and organizational excellence.

Job Responsibilities

• Assist salesperson in opening jobs, to ensure correct information has been entered to accurately bill and maintain the job.
• Assists in obtaining information needed for each job such as, PO#'s, tax-exempt forms, insurance certificates, utilization reports, credit applications and certified payroll information.

• Ensures all materials for the job are entered into the system to ensure the correct costing.
• Scheduling service sprinkler technicians
• Relaying information to and from customers, field technicians, and supervisors
• Entering service work orders and field quotes
• Basic administrative duties (answering phones, calling customers, filing etc.)
• Contact customers via phone and /or email to schedule service
• Maintain positive customer relationships
• Works closely with the Inspection & Service team both office and with Inspectors/Techs
• Verify when reports have come into the database and are ready for billing
• Maintain customer and/or system information in database(s)
• May assist the Billing Admin or the Inspection Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewals
• Familiarization with customer accounts
• Familiarization with types of sprinkler systems and time frames for inspections
• Support other W&M teams in their initiatives
Basic Requirements
• High School Diploma/GED or higher
• One to two years of experience in an office/administration role
• Pleasant and professional demeanor with the ability to multi-task
• Strong customer focus with the ability to follow tasks through to completion
• Ability to work independently and exercise sound judgment in both routine and unique situations
• Strong verbal and written communication skills
• Proficiency in Microsoft Office products
• Ability to be flexible and adapt to scheduling changes
• Valid driver's license
Preferred Qualifications
• Scheduling or dispatching experience
• Exceptional computer skills beyond standard office software
• Strong problem-solving skills with a proactive approach to challenges
Physical Demands and Work Environment:
• Office environment with moderate noise levels
• Mostly sedentary role with the need to move about the office to file, copy, scan and fax
• Ability to be on the phone and computer consistently throughout the day

Why Choose Davis-Ulmer Family of Companies?
• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

The pay range is $22 - $28 per hour, depending on job-related knowledge, skills, and experience. This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family.
DU Family of Companies is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


This position is not eligible for sponsorship.


All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background.

Equal Opportunity Employer, including disabled and veterans.