Vice President of Broadband Services

About Us:

Stimulus Technologies is a leader in technology services, dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We also offer IT, VoIP, and CyberSecurity services to a range of clients. As we expand our reach, we seek an experienced executive to oversee broadband operations, lead cross-functional teams, and drive network deployment excellence across the western United States.

Position Overview

The Vice President of Broadband Services will oversee the operational performance, subscriber growth, customer experience, and team development for all Stimulus Technologies broadband markets. This role is responsible for the full lifecycle of broadband operations-from network activation and service delivery to customer support and long-term retention.

As Stimulus grows to serve tens of thousands of subscribers across multiple states, this leader will build and scale a high-performing operations organization, ensuring exceptional service quality and operational readiness in every new market. The VP will work closely with Construction and Engineering to ensure seamless transitions from network buildout to live operations.

Key Responsibilities

Operational Leadership & Oversight
• Lead broadband operations across all active and emerging markets.
• Own end-to-end service delivery performance, including uptime, SLAs, and customer support outcomes.
• Ensure operational readiness and smooth handoff of new service areas from construction to active service.
• Drive continuous improvement through data-driven decision-making and operational rigor.

Team Building & Development
• Recruit, develop, and manage regional teams including field technicians, NOC personnel, and operational supervisors.
• Foster a culture of accountability, performance excellence, and values-driven leadership.
• Build scalable organizational structures and succession plans to support rapid growth.

Customer Success & Retention
• Oversee installation, activation, and support workflows to ensure a seamless customer experience.
• Implement proactive strategies to improve satisfaction, reduce churn, and increase take rates.
• Champion customer-centric processes that enhance responsiveness and service quality.

Systems, Process, and Performance Optimization
• Deploy and optimize operational tools and platforms used to manage the network.
• Establish and track KPIs for provisioning, ticketing, resolution times, and productivity.
• Streamline service delivery processes to reduce costs and elevate service standards.

Cross-Functional Collaboration
• Partner with Engineering, Construction, and Finance to align staffing, systems, and budget planning with deployment timelines.
• Ensure operational compliance across multiple states and regulatory environments.
• Support cross-departmental initiatives that enhance network reliability and operational efficiency.

Strategic Growth & Expansion
• Develop scalable operational frameworks to support growth from tens of thousands to hundreds of thousands of subscribers.
• Guide long-term strategic decisions based on technology trends, funding cycles, and market expansion goals.
• Lead transition planning for new markets, ensuring readiness across people, systems, and processes.

Education and Experience
• Experience: 15+ years in ISP or telecommunications operations, including senior leadership over multi-location teams.
• Project Management: Proven success managing large-scale network deployments; PMP preferred.
• Technical Expertise: Strong understanding of ISP infrastructure, network operations, and deployment processes.
• Leadership: Demonstrated ability to inspire teams, develop talent, and scale organizations.
• Communication: Excellent written and verbal communication skills across technical and non-technical audiences.
• Problem-Solving: Strategic thinker with a track record of operational innovation and continuous improvement.
• Education: Bachelor's degree in Engineering, Telecommunications, Business, or related field; Master's preferred.

Alignment with Core Values

At Stimulus Technologies, our core values define how we work. The ideal candidate will demonstrate:
• Driven to Grow - Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes.
• See a Need - Fill a Need - Proactively identifies gaps, obstacles, or opportunities and takes action without waiting to be asked.
• Elevate Others - Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment.
• Extreme Ownership - Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses.
• Celebrate Success - Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared.

Stimulus Technologies is an equal opportunity employer. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.