Field Services Engineer

In this role, the Field Services Engineer provides hands-on, onsite remediation support across different hospital sites and outpatient clinics for endpoints and devices that cannot be resolved through remote tools. Day-to-day work centers on troubleshooting and repairing devices impacted by patching or hardening changes, including resolving boot issues, application failures, connectivity problems, and general performance degradation to restore devices to an operational state. The engineer performs imaging and re-imaging, operating system troubleshooting, software reinstalls, and hardware swaps when peripherals or devices are contributing to issues. This role works closely with-but is distinct from-the Service Desk, receiving daily priorities through ServiceNow and heading into the field to address assigned tickets. Engineers also capture remediation evidence, document device outcomes, and provide accurate reporting inputs to support compliance validation, metrics, and SLA tracking. Over time, the role contributes to identifying recurring issues and escalating systemic problems for root cause analysis and more permanent fixes.

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Required Skills & Experience
• 3+ years of hands-on field services experience supporting enterprise endpoints and peripherals
• Strong hardware and software troubleshooting skills across PCs, laptops, printers, and mobile devices
• Experience with OS-level troubleshooting, imaging, and re-imaging devices
• Proven ability to remediate post-patch issues, including boot failures, application errors, connectivity issues, and performance degradation
• Experience repairing or reinstalling software components (e.g., SCCM / Software Center-related issues)
• Comfortable working independently in on-site, customer-facing healthcare environments
• Familiarity with ticketing systems such as ServiceNow and documenting remediation outcomes accurately
• Ability to travel locally between hospitals and outpatient clinics and work primarily on-site


Nice to Have Skills & Experience
• Hospital IT experience or broader healthcare environment exposure
• Certifications such as CompTIA A+, Network+, Security+, or equivalent
• Experience supporting specialized or shared-use devices (e.g., video teleconferencing endpoints, clinical-area devices)
• Exposure to vulnerability management or endpoint compliance initiatives (e.g., Qualys-driven remediation)
• Ability to identify recurring technical issues and participate in root cause analysis efforts


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.