Dispatcher/Receptionist

Job Description

Job Description

Salary: $16 per hour

Join SERVPRO Team CHG Where Yes Is Our Culture

Working with SERVPRO Team CHG means saying yes yes to growth, yes to teamwork, and yes to helping people rebuild after some of their toughest days.

When a disaster like water damage, fires, floods, or mold strikes, were the first step in helping customers get back to normal. Its not easy work sometimes its messy, unpredictable, and demanding but its meaningful. Every day, we make a difference.

Were not a big, faceless corporation were a close-knit, fast-growing team that supports one another, adapts quickly, and takes pride in doing things the right way.

If youre organized, dependable, and thrive on helping others, this may be the perfect opportunity for you to live out our Culture of Yes:
Yes to stepping up
Yes to customers
Yes to doing whatever it takes to get the job done right

Join us and help people rebuild what matters most.

What We Offer

• Competitive compensation
• Superior benefits package
• Professional development and paid training
• Supportive, family-like team culture
• And more!

This is a role where your organizational skills and customer service make a real difference every day.

As theDispatch Coordinatoryou will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

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All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws.