Debit Card Dispute Specialist

This is a contract position.

This person will work a hybrid schedule, with 3 days onsite in Vienna, VA.

In this role, you will:

• Review, process and resolve Debit Card dispute claims. Research and process chargebacks, arbitration, or compliance cases on other financial institutions through Visa/Mastercard.
• Respond to escalated member inquiries from Contact Center and branch personnel. Resolve member disputes directly with merchants.
• Assist members by reviewing and understanding documentation provided by members and merchants regarding disputes, contract terms and conditions.
• Remain alert and informed of threats to account security, counterfeit operations and loss prevention risk and fraud insurance.
• Work under direct supervision.

The skills we are looking for in this role include:

• Familiarity with day-to-day PIN-based dispute or signature-based chargeback regulations, processes, procedures and systems
• Exposure to accounting, research or auditing techniques and methods in a financial institution
• Experience in assimilating information, analyzing facts and developing logical conclusions
• Experience in financial transaction/processing related responsibilities
• Exposure to internal auditing, compliance, programming or modeling
• Working knowledge of compliance and regulations related to debit card disputes
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Experience in working in a high-volume, fast-paced environment
• Effective member/customer service skills