Front Desk Welcome Center Representative

Job Description

Job Description

Description:

Job Title: Welcome Center Representative

FLSA Status: Non-exempt

Job Grade: Part-Time

Reports to: Membership Director

Primary Function/Department: Membership

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Center Representative at YMCA of the Greater Tri-Valley maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Center Representative responds to member and guest needs and promotes memberships and programs.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
• Conduct interviews responsive to the needs of prospective members; sells memberships and programs.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services
• Is committed to maintaining a workplace free from all forms of harassment
• Adheres to policies related to boundaries with youth.
• Attends required abuse risk management training.
• Adheres to procedures related to managing high-risk activities and supervising youth.
• Reports suspicious or inappropriate behaviors and policy violations.
• Follows mandated abuse reporting requirements.
• Ensures youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.

LEADERSHIP COMPETENCIES:

• Communication & Influence
• Engaging Community

QUALIFICATIONS:

• Previous customer service, sales or related experience.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic
  segments of the community
• Basic knowledge of computers.
• Must meet all Association-Wide training requirements in addition to those set forth by their Supervisor.
• Must be able to pass a Nationwide Criminal and Sex Offender Registry Background Screening.
• Must ensure that the physical and social environments for program delivery reflect the Y’s definition of character and values

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.