Memory Care Program Manager

Memory Care Manager

Why Kensington Senior Living? Because our promise to love and care for your family as we do our own. These are not just words – but something all of us at Kensington Senior Living strive to deliver each day. We're looking for a Memory Care Manager to join our Kensington White Plains community.

Join us to discover your path, grow your purpose, and embrace the unexpected: deeper connections, greater opportunities, and a stronger sense of belonging.

Schedule: Sunday through Thursday

Summary: The Memory Care Manager is responsible for the operation of a Memory Care neighborhood (Connections or Haven) including, but not limited to, team member selection, training, scheduling, and performance evaluations, development and execution of resident Individual Service Plans, maintaining a vibrant life enrichment program, and communication with families/loved ones.

Duties and Responsibilities:

• Understands the financial resources budget for the neighborhood. Monitors and adjust staffing levels, care planning/delivery, and supply inventories to ensure the neighborhood meets labor cost, outside services costs, and operational supply costs
• Completes resident Evaluations and Individual Service Plans (ISPs) on a timely basis. Ensures communications across departments so that individual resident's needs are met (for example, dietary requirements, transportation needs, etc.) Organizes and leads Evaluation and ISP meetings with residents and families and submits finalized Evaluations to the business office for input into the Matrixcare system.
• Coordinates with the Memory Care Activities Team Members on weekly activities calendars for Memory Care residents. Ensures care managers' assignments incorporate participation in activities.
• Maintains a vibrant communications system with families/loved ones including pre-move in meetings, Tuck In calls, 14 Day Check-in meetings, and ongoing touch point communication. Meets individually with prospective and current residents and their families to discuss issues related to resident care and participation in activities, solve problems, and promote positive customer relations. Assures problems and complaints involving care services and activities are managed in a timely and appropriate manner.
• Participates in the interviewing process and makes hiring and staff promotion recommendations to the Executive Director.
• Participates in the setting of departmental priorities and keeps Team Members informed of changes that affect them. Conducts regular departmental meeting and ensures staff participation in community wide Open House meetings.
• Orients, closely supervises, and completes Introductory Period performance evaluations on new Team Members. Ensures that ongoing training of team members that is necessary to meet company and regulatory requirements is scheduled and completed.
• Ensures that staff schedules meet the acuity and life enrichment needs of the residents in the neighborhood, account for schedule and PTO requests, and are completed and posted on a timely basis. Ensures that all absenteeism is appropriately recorded and addressed.
• Makes job assignments and ensures that assistance with daily activities and is delivered and properly recorded. Monitors residents' participation and preferences in life enrichment programing. Continually refines details in resident ISPs to meet individual preferences and needs. Notes significant changes in residents' condition and executes needed changes in Evaluations and ISPs care plans.
• Supports the sales efforts of community by meeting with prospective clients during community tours and outreach events.
• Attends and participates in workshops, seminars and other programs to keep abreast of changes in the healthcare field. Shares and communicates new knowledge. Participates in other professional development activities as required.

Knowledge and Skill:

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team based environment.
• Strong time management and organizational skills.
• Ability to calculate figures related to budgetary items, staffing needs, and amounts such as percentages and area.
• Knowledge of appropriate Federal and State regulations, as well as COBRA laws.
• Must have excellent computer skills, including; Word, Excel, Outlook, and Property Management Systems.

Qualifications:

• Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
• Must be able to read and write English, and follow verbal and written instructions.
• Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
• Ability to work flexible hours including weekends and evenings.
• Be in good health, and physically and mentally capable of performing assigned tasks.
• Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment
• Must be cleared in a criminal background check administered in the state of where employed.
• Minimum of three (3) years in similar position, with retirement living or home care background preferable. Direct hands on care experience required.
• Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Bachelor's degree preferred.

Mental and Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms above, below and at shoulder height.
• The employee frequently lifts and/or moves up to 25 pounds. Must be able to push a minimum of 200 pounds and be able to push such weight a minimum distance of 200 feet.
• May be necessary to assist in the evacuation of residents during an emergency.
• Work area may be subject to noise, distractions, and interruptions. Ability to remain calm and positive in stressful situations is required.