Outcomes & Measurement Manager

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Outcomes & Measurement Manager

POSITION TITLE: Outcomes & Measurement Manager

POSITION TYPE: Entry Level

DEPARTMENT: Planning & Measurement

REPORTS TO: Senior Outcomes & Measurement Manager

SALARY/ FLSA STATUS: Exempt, Full-Time

ORGANIZATION MISSION:

We prepare youth and young adults to be ready for college, career, and life.

POSITION SUMMARY:

Under the supervision of the Senior Outcomes & Measurement Manager, the Outcomes & Measurement Manager identifies trends, measures program outcomes and helps assess organizational performance. Working mainly in My Club Hub, our Salesforce-based data management system, and SQL, this role turns our data into accurate reports and insights that improve programs and show the impact of Boys & Girls Clubs initiatives.

This position is responsible for working across the full analytics lifecycle; from data collection to actionable insights and grant-funded deliverables, by automating processes, building clear visualizations, and partnering with departments across the organization. The role also guides and develops junior team members, including student interns.

COMPETENCIES AND KEY RESPONSIBILITIES:

Leadership

• Model the mission, vision, ICARE values, objectives, policies, programs, and procedures of Boys & Girls Clubs of Greater Tampa Bay; and the principles and practices of non-profit organizations.
• Guide and train junior team members, including student interns, by assigning tasks, reviewing their work and setting clear expectations for accuracy and timeliness.
• Provide support to staff on data tools and processes as needed.

Data Collection & Reporting

• Manage, clean and analyze data in MyClubHub, our Salesforce-based data management system.
• Build and maintain Salesforce reports and dashboards that provide actionable insights.
• Support the development and maintenance of a centralized data warehouse that brings data from multiple sources together for reporting and analysis.
• Write SQL queries to pull, join and validate data from multiple sources.
• Support data collection protocols to keep data accurate and consistent and suggest ways to improve processes.
• Create clear, compelling data visualizations that communicate trends and program outcomes to non-technical audiences.
• Provide guidance to staff for our annual Boys & Girls Clubs of America Youth Outcomes Initiative (NYOI) Survey.

Compliance and Quality Assurance

• Carry out quality assurance checks to find and fix duplicates, missing fields and inconsistent entries.
• Document data sources, definitions and report logic so others can follow them.

Program Resource Management

• Prepare data for grant reports, board updates and funder requests, ensuring grant-funded deliverables are accurate and on time.
• Help automate recurring reports and processes, including grant reporting, to improve efficiency and consistency.
• Partner with departments across the organization to understand their data needs, respond to data requests, and deliver timely, accurate results.
• Demonstrate the ability to collaborate and effectively work within and across teams to accomplish our organizational goals in support of our Mission and each other.

QUALIFICATIONS:

• High school diploma required, college degree or certification in a data analytics-related field (including business, social sciences, or other quantitative disciplines) preferred, or equivalent experience.
• Working knowledge of SQL for querying, joining and validating data is required. SQL certification or coursework, especially with Microsoft SQL Server, is a plus.
• Experience building reports and dashboards in Salesforce or a similar CRM is preferred, Salesforce/Trailhead certifications are a plus.
• Proficiency in Microsoft 365 (Word, PowerPoint, Outlook, Teams, etc.), including experience managing content in SharePoint.
• Experience with a visualization tool such as Tableau or Power BI is a plus.
• Experience in data management and analysis, preferably within a human services organization.
• Strong interpersonal and communication skills to work with staff and explain insights clearly to non-technical audiences.
• High level of accuracy and organizational skills to manage tasks and priorities effectively.
• Valid driver’s license with a clean driving record (must meet the requirements to be added to the organization’s insurance policy).

TRAVEL:

Travel may be required to multiple Club facilities throughout Hillsborough, Pasco, Hernando and Pinellas counties for training and professional development or other business purposes.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, kneel, and use a keyboard. The employee is occasionally required to bend and lift and/or move up to 25 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate - high. Flexibility to working schedules may be required due to changing needs.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this job classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Reasonable accommodation will be possible and based on an individual basis.

EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants receive consideration for employment without discrimination because of race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.