DC Lead Technician (Data Center Quality Assurance Lead)

DC Lead Technician (Data Center Quality Assurance Lead)

Locations: Moncks Corner, SC | Lincoln, NE | Council Bluffs, IA I Clarksville, TN I Ashburn, VA I Chicago, IL I St. Louis, MO I Albany, OH.

About the Role

We are seeking a highly skilled QA DC Lead to oversee quality assurance activities across multiple data center locations within a designated city cluster. This role is ideal for a senior-level Data Center Technician (L2/Tech 4 equivalent) who combines deep technical expertise with strong leadership abilities.

The QA DC Lead will be responsible for maintaining installation quality, driving productivity, mentoring technicians, and ensuring adherence to deployment standards and best practices. Travel between local data center sites within the assigned market is required.

This is an L2 that will need to be able to respond to tickets and have hands on fiber and cabling experience. They must have strong fiber troubleshooting knowledge, strong rack and stack experience, and experience responding to break/fix tickets on servers and DC equipment. Standard day shift schedule.

Key Responsibilities

• Assign, prioritize, and sequence technician work across shifts.
• Maintain productivity, quality, and operational discipline.
• Conduct shift turnover meetings and ensure work package continuity.
• Provide real-time coaching and guidance to technicians during deployment activities.
• Perform quality audits and validate installations to ensure compliance with standards.
• Coordinate activities across multiple data center locations within the assigned region.
• Review technical documentation, MOPs, and installation procedures.
• Troubleshoot installation, cabling, hardware, and connectivity issues.
• Ensure adherence to health, safety, and operational procedures.

Required Qualifications

• Proven experience in data center deployments, installations, or similar hands-on technical environments.
• Strong experience with rack and stack of servers, storage, and network equipment.
• Experience with structured cabling, including fiber and copper infrastructure.
• Fiber optic troubleshooting, testing, certification, and remediation experience.
• Understanding of power distribution systems, PDUs, dual-feed architectures, and redundancy concepts.
• Experience performing hardware validation, firmware upgrades, and BIOS configuration.
• Familiarity with OS imaging and deployment tools such as PXE, ISO-based installations, and automated provisioning tools.
• Ability to read and interpret technical drawings, schematics, and Method of Procedure (MOP) documents.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and mentor junior technicians.

Preferred Qualifications

• Previous Quality Assurance (QA) experience within a data center environment.
• Experience leading shifts, crews, or deployment teams.
• Knowledge of Direct-to-Chip (D2C) liquid cooling systems.
• Experience with commissioning, validation, and post-installation testing.
• Understanding of airflow management and cooling best practices.

Technical Skills

• Data Center Operations
• Rack & Stack Deployments
• Fiber Optics Testing & Troubleshooting
• Structured Cabling
• Network Infrastructure
• Server & Storage Hardware
• Power Distribution Systems (PDUs)
• Hardware Validation & QA
• OS Imaging & Deployment
• Technical Documentation & MOPs

Additional Requirements

• Ability to travel between local data center sites within the assigned market.
• Physically capable of lifting equipment and performing installation work in data center environments.
• Strong communication and leadership skills.
• Commitment to quality, safety, and operational excellence.