Senior Escalation Manager: Product & Engineering Incident Lead
Illumio
Illumio in Sunnyvale, CA is seeking a Senior Escalation Manager to own end-to-end management of customer-facing escalations across Product, Engineering, Cloud Operations, SRE and Security. You will coordinate post-incident governance, RCA tracking, corrective actions, and executive reporting, while partnering with Support, Customer Success and Leadership to protect customer trust and accelerate resolution. The role demands strong technical support background, exceptional program management, and #J-18808-Ljbffr Illumio
Vacancy posted 7 hours ago
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