Team Lead

Job Details

Job Location: Corporate Headquarters - Lancaster, PA 17601

Position Type: Full Time

Travel Percentage: Negligible

The Team Lead runs an assigned area of the fulfillment operation through their team — not through their own production. The Team Lead plans and assigns the work, keeps associates productive and safe, removes barriers, communicates status up and down, and is accountable for the daily results of their area: orders out on time, productivity to standard, quality, and safety. This is a leadership role. Success is measured by what the team produces, not by what the Team Lead personally picks, packs, or receives.

Key Responsibilities

Plan and Direct the Work

• Review the wave plan, order profile, and client priorities before shift start; align staffing to the day's plan.
• Assign associates to functions and zones; rebalance labor throughout the shift as volume and priorities shift.
• Run a start-of-shift huddle covering the plan, priorities, safety topic, and any client-specific requirements.

Own the Results

• Accountable for daily order-out performance, area productivity vs. standard (UPH), quality, and housekeeping.
• Monitor progress against plan during the shift using Qlik dashboards and Manhattan WMS; act on gaps before they become misses.
• Manage area overtime to the approved labor plan; elevate before incurring unplanned OT.

Communicate

• Submit a complete End-of-Day (EOD) report every shift: results vs. plan, misses and causes, carryover, staffing notes.
• Escalate blockers (inventory, systems, equipment, staffing) to the Fulfillment Supervisor promptly with facts.
• Provide clear shift-to-shift handoffs so the next lead starts with full context.

Build the Team

• Train and cross-train associates to standard work; verify competency before releasing them to work independently.
• Coach performance and conduct in the moment; recognize good work; document and consolidate repeat issues.
• Support attendance management and provide input to associate reviews and progression decisions.

Protect Safety and Quality

• Enforce safe work practices, PPE, and equipment rules; stop unsafe work immediately.
• Maintain 5S/housekeeping standards in the assigned area; complete required audits.
• Ensure Manhattan WMS transactions are executed accurately and timely (picks, packs, receipts, moves, counts).

QualificationsQualifications

• 2+ years of warehouse, fulfillment, or distribution experience; prior lead or trainer experience preferred.
• Working knowledge of a WMS (Manhattan preferred) and RF-directed processes.
• Able to plan and assign work for a team of 8–15, communicate clearly in person and in writing, and hold standards respectfully.
• Basic proficiency with Outlook, Teams, and dashboard tools sufficient to complete daily reporting.
• Bilingual (English/Spanish) a plus.

About Jay Group:

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.

Benefits:

• 401K with company discretionary match
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability insurance
• Paid Holiday Hours
• Paid Time-Off
• Plum Benefits
• Short Term Disability Insurance
• Vision Insurance
• Weekly Pay

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values
  • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
  • Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
  • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
  • Built on Trust: We live our legacy of being open, honest, ethical, and genuine.
• Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.
• Must be willing to submit a background check.
• Ability to work legally in the United States

Equal Employment Opportunity Employer