Technical Support Engineer - Semiconductor Metrology

Job Responsibilities and Qualifications Document technical work and create best known methods (BKMs) on released products. Driving field adoption of Knowledge Management systems (SP KP) Perform routine problem diagnosis and problem resolution for characterization, demos, or field projects. Participate on service alert calls with field service engineers to help evaluate and resolve tool issues. Assist senior with data and report preparation. Upon reaching L3 product certification, assist CSE in the field during CM activities as OJT. Lead small projects and provide support during H2H, Eval, beta testing, and gap analysis. Contribute to service alert plan (POA) development. Use Product knowledge systems in the development of POAs. Document any improvements needed to knowledge data or systems. Perform CSE assist with phone support or E‑mail response as follow the sun coverage requirement. Respond and own L1 to L3 Escalation support with plan of action and on‑site support. Assist in Field request for planned backfill to address business needs. Target time in the fab is approximately 20-40% Target time in training (receiving) is approximately 50% Travel for the role is 40% and can be international and domestic travel. The focus is on customer education and problem resolution. Provide solutions to problems of defined scope. Solve moderate to complex problems. Work in complex area with general supervision and support. Perform routine problem diagnosis and problem resolution for characterization, demos, or field projects. Able to present in a variety of formal presentation settings; effective both inside and outside the organization on both cool data and hot/controversial topics, command attention and can manage group process during the presentation; can change tactics in midstream when some things are not working. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Strong communication skills especially technical writing skills in English. Able to learn new technical skills, knowledge quickly, especially when facing a new problem, open to change, analyze both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Minimum Qualifications Master’s Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work related experience. Pay and Location Base Pay Range: $34.52 - $58.71 Per Hour. Primary Location: USA-ID-Boise. KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job‑related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. Equal Opportunity Statement KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io or at View phone number on click.appcast.io to request accommodation. #J-18808-Ljbffr KLA