Service Receptionist and Warranty Claims Specialist

Country Auto Blair

Job Description

About the Role:

Are you highly organized with a passion for customer service? If you thrive in a fast-paced environment, we want to hear from you! We are seeking a Service Receptionist and Warranty Claim Specialist to join our busy and growing dealership. As the Service Receptionist and Warranty Claim Specialist , you will handle all service phone calls, scheduling, warranty claims processing and coordination of logistics on inbound and outbound vehicles.

Responsibilities:

Answer service phone calls and schedule service appointments.
Process warranty claims and ensure compliance with warranty company guidelines.
Process service invoicing accurately, completely and in a timely manner.
Coordinate with technicians for efficient workflow.
Manage logistics for transportation of incoming and outgoing vehicles.
Greet and assist customers in a professional and welcoming manner.
Provide support in resolving customer issues and escalating when necessary.

Qualifications:

Proficient with computer systems including Microsoft Office
Detail-oriented with excellent organizational skills.
Ability to handle multiple tasks in a fast-paced environment.
Strong communication and interpersonal skills to engage with customers.
Highly energetic and promotes a culture of positivity and collaboration.
High school diploma or GED equivalent is required.
Prior experience in automotive service or warranty claims is a plus.
Possess a valid driver’s license and pass a background check.
Positive attitude and a commitment to providing exceptional customer service.

Hours:

Monday - 8:15 AM - 6:30 PM
Tuesday - 8:15 AM - 5:00 PM
Wednesday - 8:15 AM - 5:00 PM
Thursday - 8:15 AM - 6:30 PM
Friday - 8:15 AM - 6:00 PM
Hours above include a one hourly daily lunch break.
Approximately 43 hours per week, with paid overtime.

About Us:

Country Auto is a family-owned, pre-owned dealership located in Blair, NE and has been serving the Blair, Omaha and surrounding communities for nearly 10 years. We pride ourselves on offering a hand-picked selection of quality used cars, trucks, and SUVs as well as top-notch automotive services. Our dedicated team is passionate about building lasting relationships with our customers and delivering quality service, making us a trusted choice for all automotive needs.

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Vacancy posted a month ago

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