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Service Receptionist and Warranty Claims Specialist

Country Auto Blair

Job Description

Job Description

About the Role:

Are you highly organized with a passion for customer service? If you thrive in a fast-paced environment, we want to hear from you! We are seeking a Service Receptionist and Warranty Claim Specialist to join our busy and growing dealership. As the Service Receptionist and Warranty Claim Specialist , you will handle all service phone calls, scheduling, warranty claims processing and coordination of logistics on inbound and outbound vehicles. 

Responsibilities:

  • Answer service phone calls and schedule service appointments.
  • Process warranty claims and ensure compliance with warranty company guidelines.
  • Process service invoicing accurately, completely and in a timely manner.
  • Coordinate with technicians for efficient workflow.
  • Manage logistics for transportation of incoming and outgoing vehicles. 
  • Greet and assist customers in a professional and welcoming manner.
  • Provide support in resolving customer issues and escalating when necessary.

Qualifications:

  • Proficient with computer systems including Microsoft Office
  • Detail-oriented with excellent organizational skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Strong communication and interpersonal skills to engage with customers.
  • Highly energetic and promotes a culture of positivity and collaboration.
  • High school diploma or GED equivalent is required.
  • Prior experience in automotive service or warranty claims is a plus.
  • Possess a valid driver’s license and pass a background check.
  • Positive attitude and a commitment to providing exceptional customer service.

Hours:

  • Monday - 8:15 AM - 6:30 PM
  • Tuesday - 8:15 AM - 5:00 PM
  • Wednesday - 8:15 AM - 5:00 PM
  • Thursday - 8:15 AM - 6:30 PM
  • Friday - 8:15 AM - 6:00 PM
  • Hours above include a one hourly daily lunch break.
  • Approximately 43 hours per week, with paid overtime. 

About Us:

Country Auto is a family-owned, pre-owned dealership located in Blair, NE and has been serving the Blair, Omaha and surrounding communities for nearly 10 years.  We pride ourselves on offering a hand-picked selection of quality used cars, trucks, and SUVs as well as top-notch automotive services. Our dedicated team is passionate about building lasting relationships with our customers and delivering quality service, making us a trusted choice for all automotive needs.

Vacancy posted 17 days ago
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