Lead Medical Support Assistant

Job Title Duties Help Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Monitoring electronic wait lists Preparing for clinic visits Establishing and maintaining medical outpatient and inpatient charts as well as administrative records Monitoring both inpatient and outpatient appointments for areas of responsibility Obtaining medical information from patients Coordinating information and actions related to patient care and services Ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments. Work with the team to reinforce the plan of care and self-help solutions Managing consult metrics to verify and validate accuracy and resolve issues Participates and provides input in problem solving on operational issues or procedures in team meetings Other duties as assigned Work Schedule Monday - Friday; 7:30am - 4:00pm Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized