Application Analyst II

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Newton-Wellesley Hospital is seeking an Application Systems Analyst II to support a portfolio of clinical and business applications that help drive patient care, operational services, and administrative functions. This role serves as a key technical and solutions-focused resource, partnering with hospital departments, vendors, and Information Systems teams to support, maintain, optimize, and enhance hospital applications and related integrations.

About the Role
Working with a high degree of independence, the Analyst II troubleshoots application issues, implements system improvements, supports upgrades, and contributes to new technology initiatives. The role also leads and coordinates small-to-medium projects, participates in system implementations and integrations, and helps ensure application solutions are reliable, effective, and aligned with the operational needs of Newton-Wellesley Hospital.

Key Responsibilities
• Review system requirements and business processes; test, debug, and implement software solutions.
• Develop and execute test plans and perform software quality assurance activities.
• Provide ongoing support for software applications by identifying, troubleshooting, and resolving issues.
• Train end users on software applications and develop end-user documentation.
• Run reports, update tables, and complete tasks associated with the ongoing operation of the software environment.
• Partner with hospital departments, vendors, and Information Systems teams to support application maintenance, upgrades, integrations, and enhancements.
• Lead and coordinate small-to-medium projects and participate in system implementations.
• Participate in regular team meetings to discuss activities, issues, priorities, and updates.

Qualifications

Education

• Bachelor's degree in Information Systems required.
• Experience may be accepted in lieu of a degree.

Experience

• 2-3 years of experience in the development, support, or operation of software applications required.

Knowledge, Skills, and Abilities

• Strong oral and written communication skills.
• Strong interpersonal skills with the ability to communicate effectively with technical and non-technical audiences.
• Demonstrated analytical and problem-solving skills.
• Ability to learn quickly and adapt to changing priorities.
• Knowledge of Microsoft Office 365 and other common office productivity solutions.
• If utilizing Epic, ability to obtain required certifications as outlined by program requirements.

Additional Job Details (if applicable)

• Monday-Friday Eastern business hours required.
• Hybrid onsite flexible work model required, including 1-2 onsite office days per week, with flexibility based on business needs.
• Remote workdays require a stable, secure, quiet, and compliant workstation.

Remote Type

Hybrid

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$75,275.20 - $109,553.60/Annual

Grade
6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.