Document Review Manager

If you are motivated and believe in the credit union philosophy of “People Helping People,” join our team! Position Overview The Document Review Manager is responsible for establishing procedures and protocols to ensure strict compliance with federal, state and local real estate regulatory lending guidelines, GSE (Freddie Mac) seller responsibilities, and SECU lending policies. You will develop and oversee internal department quality control measures as well as internal and external regulatory audits and will provide resolution to severely escalated documentation discrepancies discovered during post closing loan review. In order to ensure the full SECU real estate portfolio is accurately secured, recorded, and maintained and all originated real estate loans book to the servicing platforms in a timely manner, you will coordinate workflow and continuously evaluate and seek to improve work processes and procedures in the department. Essential Responsibilities Interpret and adhere to fair lending laws, regulations, and guidance specifically related to Fair Housing Act, Home Mortgage Disclosure Act (Regulation C), Real Estate Settlement Procedures Act (Regulation X), Truth in Lending (Regulation Z), and GSE (Freddie Mac) seller responsibilities internally and externally. Challenge analysis results and respond to queries from management, regulators, and auditors. Communicate with internal departments and external vendors to resolve severe documentation discrepancies for residential and construction loans, and field incoming inquiries regarding closing documentation and loan disbursements from members, internal departments, and closing agents. Create and maintain detailed documentation records involving non‑compliance with application federal, local, and state regulations. Analyze and compile volume and metric reports. Manage high level daily reporting including researching and resolving discrepancies. Utilize reporting to determine peak operational times and establish proper staffing levels and departmental protocols. Supervise and coordinate the maintenance of departmental guides and resources, updating information in compliance with new federal, state, and local regulatory guidelines, updated SECU policies, or updated departmental procedures. Coordinate the review and testing of new releases and system enhancements to the lending operating system and core system as necessary. Develop record‑keeping systems and database enhancements. Define and evaluate data trends, identify root cause(s), and provide information and reporting regarding emerging risks to Compliance and/or other applicable departments, ensuring future salability and quality control of real estate loan portfolio. Hire, onboard, coach, and develop staff in accordance with department operation needs. Maintain accurate employment records and job summaries in line with current market trends and standards. Required Education & Experience (Knowledge, Skills, & Abilities) Minimum 5 year experience in a real estate lending role such as loan originations and/or underwriting, loan closing, post closing or loan servicing Experience must include minimum 1 year experience in a leadership or supervisory role Expert understanding of Federal Regulatory Lending Guidelines including Regulation B (ECOA), Regulation Z (TILA), Regulation P (GLBA and CFPB), and UDAAP guidelines Expert understanding of additional Federal Regulatory Lending Guidelines including but not limited to Regulation C (HMDA), Regulation X (RESPA), the Biggert‑Waters Act and HFIAA, and Regulation H (SAFE Act) Expert understanding of State Specific Regulatory Lending Guidelines including the Georgia Residential Mortgage Act and North Carolina General Statutes 41A‑4 and 45A‑5 Expert understanding of secondary market delivery and sale compliance Ability to enter and interpret data within Mortgage Origination and Servicing Systems Ability to enter and interpret data across the Microsoft suite of software, especially within Access and Excel Familiarity with Adobe Acrobat including Adobe editing functions Ability to navigate phone queue software Preferred Education & Experience (Knowledge, Skills, & Abilities) 4 year tenure in Document Review including 2 years as a Document Review Team Lead Experience with secondary market lending Experience with training material and/or staff development Ability to create consolidated spreadsheets and reports within Microsoft Access and Excel Preferred certifications Job Environment & Physical Requirements Hybrid expectations Filing for prolonged periods Sitting for prolonged periods Computer/Typing for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status or other classification protected by law. #J-18808-Ljbffr