Manager, IT Service Operations

Company SummaryEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department SummaryOur Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.Job Duties and ResponsibilitiesCandidates must be willing to participate in at least one in-person interview.This role solves complex operational bottlenecks across Change, Problem, DevOps, and IT Service Management functions to drive organizational excellence. The position addresses gaps in automated service delivery, system security, and continuous deployment workflows by implementing modern DevOps and ITSM frameworks. Additionally, it resolves alignment and compliance challenges by establishing robust SLA/OLA frameworks and introducing an AI-first strategy to optimize routine IT service delivery.What Success Looks Like (Objectives):Lead a multidisciplinary team responsible for Change, Problem, DevOps, and ITSM metrics to align daily operations with strategic business goalsDevelop and execute an AI-first strategy and roadmap to optimize routine IT service requests and improve overall ITSM operational efficiencyEstablish self-auditing capabilities and run Change Advisory Board reviews to ensure compliance and reliable continuous integration/deployment processesOversee process performance to guarantee that published Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) are consistently metDeliver strategic and tactical recommendations to executive leadership through comprehensive trend analysis and performance metrics reportingSkills, Experience and RequirementsCore Skills and Competencies (What you’ll bring):Strategic leadership expertise to mentor IT professionals, manage cross-functional teams, and hire top-tier technical talentAdvanced AI application skills to automate self-service capabilities and elevate continuous service delivery standardsIn-depth mastery of enterprise Change Control and Problem Management process designExpertise in software configuration management, continuous integration, automated deployment, and system security practicesHigh-impact communication and stakeholder management abilities to present key metrics and present insights to executive leadershipMinimum Requirements:Minimum Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)Minimum Experience: 4 years of progressively related experience in IT Service Management, DevOps, or Software Configuration ManagementRequired Technical Skills: Must have experience with:Code repository management and continuous integration tools (e.g., Jenkins, SVN, Git, Team Foundation Server, Artifactory, ServiceNow)Enterprise Change Control and Problem Management process designIT Service Management metrics tracking and reporting toolsSalary RangesCompensation: $96,250.00/Year - $130,000.00/Year BenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on click.appcast.io if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)