Retail Sales Associate

Retail Sales Associate

Taylor Stitch is a men's lifestyle company headquartered in San Francisco, CA. We design and sell timeless, high-quality, and sustainable clothing. We pride ourselves on providing exceptional and seamless customer service on and offline. We are dedicated to maximize the potential of each day by maintaining a clean, organized, and shopable atmosphere for every customer.

Our Values

• Operate with Integrity
• Customers First
• Shopkeeper Mentality
• 1% Better Everyday
• Our product is Sustainably Built for the Long Haul

Job Description

The Taylor Stitch Sales Associate is an integral part of the success of our brick & mortar locations. In this position, you will not only represent the Company and its values to customers on a daily basis, but grow and develop as a salesperson alongside our growing company as well. Our stores are exciting hubs located in San Francisco's most vibrant neighborhoods, where we seek to offer world-class customer service in a friendly and casual atmosphere while driving top-line sales. If you are as comfortable speaking about selvage denim and custom shirting as you are recommending a great new restaurant in the neighborhood, we want to hear from you.

Responsibilities

Sales and Customer Service

• Actively greet and engage with every customer
• Offer customers polite and supportive guidance on style and fit
• Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products
• Collaborate with the e-commerce customer service team in order to provide a seamless customer experience
• Develop a personal clientele by actively pursuing new business and mastering the art of made-to-measure
• Handle returns, exchanges, repairs, alterations, and customer concerns with care and understanding

Operations

• Meticulously maintain a clean, well-merchandised store and stockroom
• Assist in maintaining accurate inventory in your store on a daily basis
• Assist in the management of clothing alterations
• Maintain an exceptionally well-merchandised store that is dynamic and engaging

Qualifications

General Requirements

• Previous retail or sales experience desired
• Excellent sales and customer service skills
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Self-motivated, proactive, and positive demeanor
• Ability to work effectively with a team
• Ability to work weekends

Physical Requirements

• Ability to stand for up to 8 hours
• Ability to walk up and down staircases carrying boxes, product, and other store related items
• Ability to regularly perform store cleaning and maintenance
• Ability to safely lift boxes up to 30lbs
• Comfort using ladders

Additional Information

We believe you will benefit from the fact that we are a small, local clothing company and enjoy the mom-and-pop Retail culture and community. Your salary will depend on your experience, and you will receive a competitive benefits package.