Customer Service Associate

International Freight Forwarder Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager. Duties & Functions Essential: Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported. Contact trucking companies to arrange for pickup of customers freight. Receive freight in warehouse and perform TSA safety checks. Label freight for export. Contact air and ocean carriers to book export shipments. Close consolidations. Review procedures and implement TSA safety regulations as developed by the Head Office. Arrange for import documentation pickup at the airlines. Review immediate Transport documents for US Customs. Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner. Correspond with NNR Japan and other overseas agents. Provide the customer with quotations when sales staff is not present. Provide the sales staff with market research. Generate proposals for the sales staff. Assist sales staff with correspondence, faxes, etc. Contact present customers who have not shipped regularly to determine shipping status. Contact import customers to relay arrival information. Assist with the collection of customer accounts. Conduct telephone sales to prospective customers. Update airline rates for sales department files. Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints. Set up and maintain customer files. Perform other duties as requested by management. Qualification Standards Education & Experience: Minimum requirement High School diploma or GED. Thorough knowledge in international freight forwarding operations both Air and Ocean. Proficient with Microsoft Office applications. Forklift safety certification. Ability to use basic math skills to calculate freight, storage, duty and other charges. Operations / Customer Service Physical requirements: Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.