Taskforce - Sumatera Utara

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role

TaskForce role involves a lot of responsibility, autonomy, and the opportunity to drive improvements through proposals and actions. appears to play a central role in the operations and recovery process.

Back Up Operational's Responsibilities:

• Conduct surveys, validate, and disburse funds to partners at the point of contact.
• Perform daily closing activities at the point of contact.
• Handle administrative activities at the assigned point as the Branch Manager (BM).
• Conduct visits and monitor the point team.
• Ensure that disbursement targets and Outstanding PAR (Problematic Account Rate) are achieved.

In carrying out these duties and responsibilities, the taskforce is authorized to take initiatives and may propose:

• Mapping of Majelis and BP [Business Partner]
• Fulfillment of BP [Business Partner]
• Other initiatives that support the achievement of targets.

Recovery Process' Responsibilities:

• Manage the portfolio by identifying issues and implementing action strategies for resolution.

• Analyze issues at the point of contact.

• Provide feedback to LPR (Loan Processing Reconciliation) and HMB (Head of Management Branch) to take corrective actions.

• Provide guidance to ensure recovery targets are achieved (Flow rate and PAR improvement).

• In carrying out these duties and responsibilities, the taskforce is authorized to take initiatives and may propose:

  • Mapping of Majelis and BP

  • Proposal for BP fulfillment

  • Other initiatives that support the achievement of targets.

Requirements

• Willing to be placed at any Amartha branch across Indonesia for 3-6 months.
• At least 2 years of experience in the Grameen field or in another financial company.
• Experienced in collections and handling problematic customers.
• Knowledgeable in and able to implement business processes based on the Grameen model.
• Willing to travel and be stationed anywhere in Indonesia.

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.