Service Contract Admin

Job Description

Job Description

Title: Contract Administrator / Service Contracts Specialist

Location: 250 S. Kraemer Blvd, Brea, California, 92821
⏰ Schedule: Ability to work a set 9-hour shift anytime between 5:00 AM - 7:00 PM

Pay Rate: $25/hr on w2

Contract Duration: 09+ months

Job Summary

Responsible for managing all aspects of the company's service contract functions. Prepares proposals, negotiates contracts, and ensures the company fulfills all obligations and conditions of contracts sold. Reviews, administers, and tracks service contract proposals and renewals. Explains service terms to customers and answers questions about contracts.

Processes invoices, credits, and service contracts within Radiometer systems. Secures necessary approvals and ensures standard contract terms are followed. Escalates customer service contract issues to management as needed. May participate in customer issue reviews, recommend modifications to services or contract terms, and assist with contract negotiations.

Knowledge of Microsoft Dynamics, Microsoft Office, and Adobe is a plus. French-speaking candidates are preferred but not required.

Key Responsibilities

• Process all POC IT annual service agreements, ensuring timely invoicing.
• Verify pricing against purchase orders and match purchase orders to invoices.
• Enter contract information into ERP systems.
• File and maintain all contract and invoice documentation.
• Assist with monthly invoice processing to help achieve revenue targets.
• Build and maintain positive customer relationships by proactively communicating upcoming agreement renewals and invoicing accordingly.
• Use CRM systems to retrieve customer information, installed base data, work order updates, and make required updates.
• Collaborate with Sales and POC IT teams to drive revenue growth by collecting purchase orders and identifying revenue-generating opportunities.
• Renew POC IT service contracts and invoice customers as required.
• Assist with transferring billable calls for timely customer invoicing.
• Identify opportunities to combine open work and maximize efficiency for the POC IT Solutions and Technical Support teams.
• Ensure compliance requirements are followed at all times.

Required Qualifications

Education

• Associate Degree with 2+ years of relevant experience OR
• Bachelor's Degree OR
• Experience in billing, invoicing, and contract audits.

Experience & Competencies

• Excellent communication skills.
• Strong organizational skills.
• Strong sense of urgency and accountability.
• Experience working in a fast-paced environment.
• Ability to manage multiple priorities effectively.
• Strong customer service and relationship-building skills.
• Attention to detail and problem-solving abilities.

Technical Skills

• Familiarity with Windows and Microsoft Office applications.
• Knowledge of Microsoft Dynamics, Microsoft 365, and Axapta preferred but not required.
• Experience using CRM and ERP systems is highly desirable.

Language

• English required.
• French preferred but not required.

Personal Traits

• Demonstrates team leadership and promotes effective teamwork.
• Strong time management and organizational skills.
• Thrives in a fast-paced, changing environment.
• Excellent professional communication, persuasion, and conflict management skills.
• Strong analytical and problem-solving abilities.
• Highly detail-oriented while managing multiple tasks and deadlines.
• Possesses a proactive "Do It Now" mindset with a strong sense of ownership and accountability.

Key Relationships

Internal

Regular interaction with:

• Upper Management
• POC IT
• Marketing
• Technical Support
• Field Service
• Customer Service
• Finance
• Bids & Contracts
• Human Resources
• Information Technology

External

• Maintain strong customer relationships.
• Work closely with customer purchasing contacts and key decision-makers.
• Provide excellent service and support regarding contract renewals, invoicing, and service agreement management.

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.