Senior Software Engineer - Trust & Safety Engineering

About the Role

At Rula, maintaining high trust with payers, patients, and providers is the bedrock of accessible mental healthcare. We’re seeking a Senior Software Engineer to join our nascent Trust & Safety Engineering team within the Provider organization. In this high-impact role, you will serve as a leader in our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows.

You will help lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse. If you are excited to establish a brand-new engineering domain from the ground up, mentor other engineers, and build scalable systems that directly protect a vital mental health ecosystem, this is your next playground.

Required Qualifications

• 4+ years of SWE experience, 1+ years working on Trust & Safety systems & 1+ years of experience helping with a brand new project or team

• Experience working on cross-functional teams to bridge the gap between technical and non-technical groups

• Fullstack experience building modern database-backed (sql/no-sql) web applications

• Microservice development knowledge and experience

• A passion for and ownership of mentoring others, reviewing architectures, and establishing design patterns.

• Have driven all phases of the development lifecycle: planning, specing, execution, and measuring success, post-launch maintenance

• Examples of working on highly complex projects with a focus on achieving sustainable results

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Start-up experience

• Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform

• Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.)

• Experience with “on-call”, ability to deep dive complex issues and drive them to resolution independently

• Experience with NodeJs, Typescript, Kafka

We're serious about your well-being!

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Supporting your mental and physical health

• Quarterly department stipend: Fun team-building activities or in-person gatherings

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend