Operations Technician

Operations Technician

Location: Remote Duration: 06 Months

Description:

Monitors and maintains, management networks. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups. Lead in driving equipment and facility repair. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment. Communicates effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.

Duties and Responsibilities:

• Maintain excellent acknowledgement and response time to alarms and customer calls.
• Provide high quality documentation of network failures and maintenance activity.
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
• Manage and correlate multiple trouble reports.
• Manage and guide restoration bridges or calls to facilitate fix with other teams.
• Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
• Provide follow up and closure of assigned trouble tickets.
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
• Make port and IP assignemnts from connection requests
• Fulfill connection requets by configuring and testing the port.
• Migration work that may start inside a maintenace window.
• Troubleshooting central office connectivity (Ethernet, RS232, X.25, Sync, and Async reverse telnet)

What It Takes To Catch Our Eye:

• Three plus years related experience.
• Experience with Cisco, Juniper, and Client platforms
• Layers 2 & 3 switch and router configuration and troubleshooting.
• Experience with isolation of telecom equipment trouble
• Advanced customer service, organizational interaction, and teamwork skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication (oral and written), customer service, organizational and multi-tasking skills.

Bonus Points For:

• Telecom/Cable/Internet Service Provider industry IP NOC experience
• Cisco or Junos Certification
• RS232 and X.25 experience
• VRF, OSPF, BGP experience