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Member Services Associate - Branch

$22 - $26 per hour

Direct Federal Credit Union

Needham, MA

Member Services Representative

We are seeking a full-time Member Services Representative to join our team at our branch location in Needham, MA. This role is ideal for someone who thrives in a face-to-face customer service environment and is passionate about helping members achieve financial success.

We're looking for candidates who are:

  • Experienced Minimum of 1 year in customer service, banking, or a related field
  • Strong Communicators Able to engage with members and understand their needs
  • Tech-Savvy Comfortable using digital tools and learning new systems
  • Detail-Oriented Able to multitask and prioritize effectively
  • Professional and Positive Bring a great attitude and a member-first mindset

As a Member Services Representative, you will:

  • Provide exceptional service to members visiting the branch
  • Assist with transactions, account inquiries, and product education
  • Understand and explain all products and services offered by Direct Federal
  • Build relationships and trust through personalized service
  • Maintain confidentiality and security of member information
  • Navigate internal systems and stay up-to-date on new tools and processes
  • Perform additional duties as assigned to support the team and our members

Work Environment

This is a 100% onsite position at our Branch location in Needham, MA.

What We Offer

  • Competitive hourly wage with performance-based incentives
  • Comprehensive benefits package including:
    • Medical, dental, and vision insurance
    • Life and disability insurance
    • 401(k) with match and a pension plan
    • Paid vacation, sick, and personal time
    • Credit monitoring service
    • Student loan paydown program
  • Ongoing training and a supportive, growth-focused culture.

Job Status: Non-exempt

Pay Range: $22.00 - $26.00 per hour, commensurate with experience

Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).

Direct Federal Credit Union
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Vacancy posted 1 day ago
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