Field Service Technician - Electric Power Generator

Department: Power Systems Division (PSD) Employment Type: Full Time Location: Irving Job Title: Electrical Power Generator – Field Service Technician Description Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We are seeking an experienced Electrical Power Generator – Field Service Technician for our Irving, Texas location. This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas and diesel engines, and ATS (Automatic Transfer Switches) in order to respond to customers, meet needs in a positive, safe and timely manner to ensure maximum value for work performed. Essential Functions Works safely at all times and adheres to all applicable safety policies, complies with all company policies, procedures, and standards. Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision. Performs basic to intermediate troubleshooting and minimal diagnoses of electric power generator equipment malfunctions and failures. Removes and installs parts, disassembles and assembles components to CAT specifications. Tests, makes adjustments, and verifies proper operation of all repairs and adjustments. Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; accesses databases required to complete job. Operates equipment and vehicles with possession of all necessary licenses and certificates. Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation. Adheres to contamination control and HAZMAT rules and regulations. Maintains all company equipment, tools, and vehicle in a good, clean, and working order. Communicates job progress to supervisor and customer as needed. Completes assigned jobs and tasks to meet flat rate time and re‑work standards. Works overtime as required by workload and customers’ needs. Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner. Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians. Requires regular and punctual employee attendance. Performs other duties as assigned. Knowledge, Skills, And Abilities At least 5 years of field or shop service tech troubleshooting and repair skills of Electrical Power and Generator. At least 5 years of field or shop service tech troubleshooting and repair skills of Natural Gas and Diesel Engine. At least 5 years of field or shop service tech troubleshooting and repair skills of ATS (Automatic Transfer Switches). Electrical 3 phase experience preferred. Able to build electrical control panel boxes. Able to commission generators for data centers. Excellent customer service skills; must effectively communicate, both written and verbal, with customers and employees in a professional manner. Must have own tools for both electrical and mechanical. Intermediate diagnostic and trouble‑shooting skills. Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources. Operation and control skills of equipment or systems. Equipment selection skills to determine the kind of tools and equipment needed to do a job. Ability to communicate clearly and effectively, both verbally and in writing. Ability to operate a crane and forklift, and obtain required certifications/licenses. Ability to meet deadlines and work under fast‑paced, time‑constraining circumstances. Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair. Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. Requirements More than five years of electric power generator equipment experience required; 7 or more years preferred. High school diploma or equivalent preferred. MSHA certification preferred. Electrical Journeyman license preferred. Electrical experience with 270v or greater. 3 phase electrical experience preferred. Supervisory Responsibilities None Travel Travel will be required with overnight stay. Additional Requirements Valid Driver’s license required. Must maintain a DOT Medical Card. Must maintain a safe driving record. Must maintain a valid Texas driver license. Must be able to work Monday‑Friday from 7 AM - 5 PM, and overtime as required. Must be on‑call two weeks out of the month. Must own required tools to perform repairs. Physical Requirements Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue. Frequently moves materials or equipment weighing up to 80 lb. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment. Can maneuver safely and work underneath equipment. Routinely reacts to visual, auditory, and other signals, including alarms and instructions; required to visually inspect work. Work Environment Requires wearing common protective or safety equipment. Regularly works outdoors around moving mechanical parts; noise level may be loud at times. May be exposed to weather extremes when working outside: inclement weather, heat, cold, and humidity. Exposure to small quantities of chemicals, dust, steam, high‑pressure water, and high speed rotating equipment. Required to perform work in cramped spaces and/or high places. Disclaimer Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed. #J-18808-Ljbffr