Customer Service, Royal Palm Beach

Customer Services Clerk

We are seeking a highly motivated individual with Customer Service experience to join our Royal Palm office!

As a Customer Services clerk in Royal Palm, you will have the exciting opportunity to broaden your knowledge across several key areas of Court Operations. In this role, you will be responsible for processing documents for Recording, issuing marriage licenses & performing ceremonies, reviewing passport applications and processing cases within Unified Family Court, Civil and the Violations Bureau.

This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period. The stipend will no longer apply should the employee transfer out of this position.

Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:

• Generous paid time off and 17 paid holidays
• Superior health care plans with lower costs to you
• Retirement choices through the Florida Retirement System and deferred compensation plan
• Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• Tuition Reimbursement
• Qualifying employer for Public Service Loan Forgiveness

At the Clerk of the Circuit Court & Comptroller's Office you can:

• Work with a purpose
• Give back to the community
• Be part of a family
• Build your skills
• Pursue career advancement opportunities
• Reach your professional and personal goals

This position requires up to five days of mandatory onsite training which is conducted at the main courthouse (205 N. Dixie Hwy, West Palm Beach, FL 33401).

Examples of Essential Functions

• Assists Court Specialist Lead and management team with quality control, overall departmental efficiency and procedural development as needed;
• Cashiers criminal & misdemeanor, civil traffic and ordinance violations; reinstates driver's licenses;
• Scans and updates over-the-counter citations;
• Sets court hearings;
• Performs other customer service-related functions;
• Accepts documents for recording; identifies document type; verifies statutory requirements;
• Calculates and cashiers related taxes and fees; issues certified copies;
• Performs specialized recording tasks including the processing of Declaration of Domicile and Domestic Partnership;
• Scans documents; verifies legibility of documents scanned into the Official Records;
• Accepts VAB petitions and documents to be filed in existing Criminal, Civil and Family Cases;
• Processes e-filed documents;
• Process passport applications;
• Issue marriage license and perform marriage ceremony.

Typical Qualifications

High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment; or an equivalent combination of education training and experience. Some vocational or college courses preferred. Once qualified deputization may be required to perform the assigned functions. Must be a US Citizen or US non-citizen national pursuant to 22 C.F.R. 51.22(b) to perform passport services.

Knowledge, Skills and Abilities

• Attention to Detail
• Communications skills
• Time Management
• Teamwork
• Problem Solving
• Money Handling

Supplemental Information

Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at View email address on click.appcast.io or View phone number on click.appcast.io.

The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans' Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller's Office values the service veterans and their family members have given to our country and that the Clerk's office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans' Preference Claim Form and required documentation prior to the position's posted closing date. Hiring decisions are based on qualified candidates' non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans' preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans' preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.