Market Executive of Operations

Become a part of our caring community The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets. Essential Functions Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management. Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals. Reviews and analyzes assigned market conditions, competitors, and business volume. Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities. Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base. Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPI’s. Supports and ensures execution of performance improvement plans, as necessary. May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area. May oversee backfill for Branch Director and fill-in when Branch Director role maybe open. Use your skills to make an impact Knowledge / Skills / Abilities / Expectations Strong people skills with ability to collaborate with cross functional teams. Strong executive presence, leadership, and managerial skills. Good organization and communication skills; a high level of emotional and engagement intelligence. Drives organizational culture within assigned area and drives people development efforts. Ability to coach, mentor and engage with Branch Directors and Weekend Managers. 60- 90 branch in person touchpoints per year. Travel approximately 50%. Education Bachelor's degree in clinical (nursing, therapy), healthcare administration, business or related field required; including 3 years in Branch Director role generally required. Licenses / Certification RN and/or Clinician licensure, preferred. Experience 8 or more years of experience with multi-site healthcare operations preferred. Experience with EMR and/or HIM Systems. Outstanding leadership and managerial skills. Good organizational, interpersonal and communication skills. Strong engagement, emotional intelligence, and executive presence. Strong financial and business acumen with proven ability to create practical solutions to address business challenges. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $123,800 - $170,300 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options #J-18808-Ljbffr Humana Inc