Account Manager - SaaS

Job Description

Job Description

Account Manager

Today, Minitab helps organizations transform operational data into meaningful business outcomes. While we are best known for our leadership in manufacturing, quality, and process improvement, our solutions help organizations across industries collect, analyze, and act on data to improve performance and drive better decisions. From the factory floor and quality lab to enterprise operations, Minitab enables customers to build a trusted data foundation that supports continuous improvement and operational excellence.

As a Minitab Account Manager, you'll partner with existing customers as they progress through their digital transformation journey. Some organizations are just beginning to modernize how they collect and use operational data, while others are leveraging advanced capabilities such as statistical process control (SPC), process monitoring, and digital process optimization to drive world-class performance. Your role will be to understand customer goals, maximize the value they receive from Minitab solutions, and identify opportunities to expand our partnership as their needs evolve.

You'll be backed by a globally respected brand with more than 50 years of experience helping organizations improve quality, reduce waste, increase efficiency, and make data-driven decisions. Today, customers around the world continue to choose Minitab because we make advanced analytics practical, scalable, and relevant to solving real operational challenges.

If you're a relationship-focused sales professional who enjoys working closely with customers, driving account growth, and helping organizations achieve measurable business outcomes, Minitab offers a career with impact, credibility, and growth.

What You'll Do

• Manage and grow a portfolio of assigned customer accounts
• Develop strong relationships with key stakeholders and serve as a trusted advisor
• Drive customer retention, renewals, upsell, and cross-sell opportunities
• Conduct regular business reviews to understand customer objectives and align Minitab solutions to their evolving needs
• Partner with Customer Success, Sales Engineering, Marketing, and Support teams to ensure a positive customer experience
• Maintain accurate account plans, forecasts, and pipeline activity within CRM tools
• Build strong customer relationships measured by:
  • Customer satisfaction
  • Retention and renewal rates
  • Growth in annual recurring revenue (ARR)

What You Bring

• 2–3 years of experience in Account Management, Inside Sales, or SaaS sales
• Proven ability to build relationships, retain customers, and grow existing accounts
• Experience achieving or exceeding revenue, renewal, customer retention, or account growth goals
• Strong consultative communication, presentation, and problem-solving skills
• Ability to manage multiple customer relationships and priorities in a fast-paced environment
• Experience working with or supporting customers in manufacturing, quality, operations, engineering, or industrial environments preferred
• Experience engaging with Plant Managers, Quality Managers, Operations Leaders, Manufacturing Engineers, Continuous Improvement Leaders, or Directors/VPs of Operations preferred
• Experience with manufacturing software, quality management solutions, industrial software, MES, PLM, operational technology, or related solutions is a plus
• Familiarity with Business Intelligence, Statistical Analytics, Statistical Process Control (SPC), Continuous Improvement, Lean Six Sigma, Operational Excellence, or digital transformation initiatives is preferred
• Demonstrated ability to collaborate effectively across cross-functional teams in a virtual environment

Education

• Bachelor's degree preferred
• Associate degree or equivalent professional experience considered

Position is available for remote employment in the following states:

MI, OH, PA, IL

Base salary: $75K/year

Commission: This role is eligible for $45k/year commission plan based on meeting performance targets with uncapped earning potential.

This position is ineligible for visa sponsorship.

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Our Benefits:

HEALTH INSURANCE : Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE : Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee's contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF : Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE : We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS : At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job application remains open until filled.