(B1) Front Desk Receptionist

Job Description

Job Description

Playful Pups Retreat in Elizabethtown, PA is seeking a friendly, outgoing, and enthusiastic Front Desk Receptionist / Guest Services Specialist to join our team - either full-time or part-time. In this role, you'll provide exceptional customer service to our clients while checking their pets in and out of our resort and helping create an outstanding experience for every pet parent and dog we serve.

Do you love animals? Are you comfortable chatting on the phone and assisting customers in person? Would you enjoy working for a company that truly invests in your success? If so, we'd love to hear from you!

This entry-level role starts at a competitive wage of $13.50–$15 per hour , based on experience. We also offer great benefits, including:

• Paid Time Off (PTO)

• Insurance options

• EAP program through Ally Health

• Flexible scheduling

• Employee discounts

• The perk of bringing your dog to work

If you're ready to put your customer service and communication skills to use in a fun, pet-loving environment, apply today!

At Playful Pups Retreat, our mission is to be the best home away from home for every pet in our care . We're a premier pet resort dedicated to creating a fun, healthy, and nurturing environment for our furry guests - whether they're here for the day or an extended stay.

Our focus on enrichment and exercise ensures each dog enjoys mental and physical stimulation, socialization, training, and confidence building - plus plenty of belly rubs and snuggles! Because every dog is unique, we take the time to get to know each one personally to provide individualized care.

Our team is made up of positive, dependable professionals who are passionate about dogs and knowledgeable about their behavior. We foster a fun, supportive, and growth-oriented work environment, promoting from within whenever possible. Along with great pay and benefits, we're proud to offer a workplace where you'll truly enjoy what you do.

As a key member of our team, you'll play an essential role in ensuring every client and pet has a positive experience. When customers call, message us, or stop by, you'll greet them with warmth, professionalism, and enthusiasm.

We are looking for someone who is friendly, poised, organized, and detail-oriented , with a strong ability to listen, communicate clearly, and provide compassionate support to pet parents who have high expectations for exceptional service.

Your day will include:

• Welcoming clients and explaining our services

• Checking pets in and out, collecting accurate information, and handling necessary paperwork

• Escorting dogs to and from lobby areas during drop-off and pick-up

• Answering phones with professionalism and excellent phone etiquette

• Managing multiple tasks at once while staying organized and efficient

• Maintaining clear communication with our pet care team and pet parents

• Providing Disney- and Chewy-level customer service to every client interaction

This role is ideal for someone who:

• Is outgoing, friendly, and professional

• Has strong emotional intelligence and communication skills

• Retains important details shared during conversations

• Enjoys helping people and serving others

• Can work both independently and as part of a team

• Is goal-oriented, motivated, and self-sufficient

We are hiring for roles at both of our locations , each with slightly different schedules.

Morning shifts:

• Part-Time: 6:15 AM – 10:15 AM

• Full-Time: 6:15 AM – 2:15 PM

Evening shifts:

• Part-Time: 3:00 PM – 7:00 PM

• Full-Time: 11:00 AM – 7:00 PM

Some Sundays from May through September will be required to support Splashpad rentals.

Morning shifts:

• Part-Time: 7:00 AM – 11:00 AM

• Full-Time: 7:00 AM – 3:00 PM

Evening shifts:

• Part-Time: 3:00 PM – 7:00 PM

• Full-Time: 11:00 AM – 7:00 PM

This location requires the ability to work:

• Every other weekend (non-negotiable)

  • Saturdays: 8:00 AM – 5:00 PM

  • Sundays: 9:00 AM – 5:00 PM

• Some holidays

• Strong phone and customer service skills

• Excellent spelling, grammar, and communication skills

• Ability to manage multiple tasks and stay organized

• Basic computer proficiency

• Professional and friendly demeanor

• Strong attention to detail

• Basic dog handling skills

Experience in a pet boarding or dog daycare facility is a plus, but not required. Previous customer service experience is also helpful - we're happy to train the right person!

If you thrive in a fast-paced environment and love both people and pets , this could be the perfect fit for you.

The physical demands listed below reflect what is required to successfully perform the essential functions of this role. Team members must be able to stand for extended periods and demonstrate the ability to sit, bend, twist, carry, or lift up to 50 lbs. This role requires regular use of phones and/or headsets, typing and writing, and clear vision to read printed materials and computer screens. Hearing and speech are required for effective communication in person and over the phone.

Safely handling dogs of all sizes is an essential part of the position and may include managing dogs that pull or jump. Safety is a top priority at our facility, and all team members are expected to follow established policies and procedures at all times.

Before applying, please consider whether you can meet these physical requirements.

Playful Pups Retreat is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.