Technical Operations Manager

Role Description

Hi, my name is Bill Miksich, VP of Operations at Customer.io, and I'm looking for a Technical Operations Manager to join our Strat Ops team. You'll work alongside our existing Tech Ops Manager to build, maintain, and scale the internal systems that keep the company running. The work is primarily about building AI-assisted internal tooling — partnering with our Automation/AI leads on agent infrastructure and evals, and building integrations across our stack (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP).

Your responsibilities will include:

• Identifying where toil can be automated and building solutions quickly.
• Leaving behind documentation that lets others self-serve.
• Operating with a startup mentality — broad scope, fast iteration, high ownership.
• Engaging with stakeholders to understand real problems and start shipping solutions.

Qualifications

• 3-6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company.
• Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained.
• Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar).
• Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration).
• Comfort with at least one major cloud platform (GCP preferred) and familiarity with core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents).
• Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus.
• Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products.

Requirements

• Builder mentality: Satisfaction in shipping internal tools that people actually use.
• Ownership and autonomy: Identify what needs to be done, build it, and maintain it without waiting to be told.
• Range without ego: Hold credible technical conversations with various stakeholders.
• Cross-functional curiosity: Actively look for operational friction across the business.
• Pragmatic documentation: Write runbooks, wikis, and guides that people actually follow.

Benefits

• Starting salary: $117,000 - $120,000 USD (or equivalent in local currency) depending on experience.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.

Company Description

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.