Maintenance Associate | Hospitality | Full Time

Job Description

Job Description

Join Our Team as a Maintenance Associate at HI USA New Orleans Hostel!     

Do you take pride in keeping things running smoothly and fixing problems before they start? Join Hostelling International USA at our vibrant New Orleans hostel, located in the heart of the city. We are currently hiring a full-time Maintenance Associate with prior maintenance experience to take the lead on keeping our hostel in great condition through proactive upkeep and timely repairs, all while supporting a welcoming guest experience.

Position Details:   

Pay: $17.50/hour

Type: Full-time, benefit-eligible     

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).     

Perks:     

- Free stays at other HI USA hostels (subject to availability)     

- Discounts on hundreds of brands       

- Opportunities for growth within HI USA     

- Friendly and inclusive work environment     

Responsibilities:       

- Identify and complete repair tasks, ensuring all work orders are recorded and resolved in a timely and professional manner  

- Maintain an active project list and work plan using HI USA's facilities management software  

- Perform regular upkeep and repairs, including basic plumbing, painting, grounds maintenance, and building repairs  

- Monitor building systems including HVAC, fire alarms, sprinklers, electrical, and plumbing  

- Supervise and document vendor work (e.g., pest control, HVAC, plumbing) when on site  

- Manage daily waste, recycling, and compost removal and ensure cleanliness of related areas  

- Perform janitorial tasks and assist housekeeping as needed  

- Climb ladders, lift parts and equipment, and access crawl spaces as needed to complete maintenance tasks  

- Support other departments and take on special projects as assigned  

Skills/Qualifications:

- High school diploma or GED   

- At least 3 years of hands-on maintenance experience in a hotel, hostel, or similar hospitality environment

- Proficient in using tools and performing physical work, including general upkeep of building systems

- Comfortable reading and understanding basic instructions, writing simple reports, and speaking with staff and guests  

- Basic math skills including fractions, percentages, and graph interpretation  

- Willingness to work evenings, weekends, and holidays as required   

- Enjoy working with the public; able to calmly and professionally handle guest issues or emergencies   

Physical Requirements:     

- Regularly required to stand, walk, use hands and arms, reach, stoop, and talk or hear  

- Occasionally required to climb, balance, or crouch for extended periods - Must be able to lift and move up to 50 pounds     

- Vision requirements include close, peripheral, and color vision, depth perception, and focus adjustment  

- Noise level in the work environment is usually moderate     

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

We Make a Difference!     

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about making a difference behind the scenes and creating a great experience for travelers, apply today to join our team.    

Want to see what a day in the life at HI USA looks like? Follow us on Instagram!