Supervisor of WFD Culture and Training

Job Title: Supervisor of Workforce Development Culture and Training

Location: Goodwill North Central Texas - 4005 Campus Drive, Fort Worth, Texas

Salary: Based on Experience

Work Hours: FT (40 Hours Week), Monday through Friday; evenings and weekends as needed.

Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD, and 401(k)

General Job Duties: Training for Workforce Development Staff: Act as a subject matter expert for the development of Workforce Development (WFD) training material and programs with a specific focus on departmental onboarding and mentoring new WFD staff to ensure they are trained consistently, updating materials twice a year (or more often, as needed) to ensure all staff have updated resource manuals for their positions that meet department standards. Display solid knowledge of career services industry, systems, course content, and materials. Assess Workforce Development and mission services employees for knowledge and skill needs with a focus on the Workforce Development business, developing targeted training curricula based on the outcomes. Continuously monitor progress and effectiveness of WFD training programs; provide regular feedback to management and work closely with management to define and agree on program effectiveness, updates, and improvements as needed. Facilitate and lead WFD training classes using a variety of delivery methods. Training includes new WFD employee training, workshops, on-the-job training, and side-by-side coaching for workforce development positions. This includes originating, designing, and creating WFD training-related documents, materials, and presentations, as needed. Conduct a minimum of six manager and supervisor trainings annually for the department to develop them as leaders and assist management as requested to identify and assign subject-specific trainings for employees. Attend workshops and conferences (online and/or in person) to stay informed and educated on best practices in workplace trainings and staff development. Provide bi-annual CPR training for WFD staff.

Workplace Culture: Develop and implement comprehensive workforce development strategies, initiatives, and action plans that align with Goodwill North Central Texas’ values and business goals. Collaborate across WFD teams to provide new initiatives that engage and retain staff and leadership, ensuring equal opportunity and working to eliminate biases in recruitment, hiring, onboarding, training, and career development processes. Conduct trainings and workshops to raise awareness and enhance WFD culture and WFD departmental issues, fostering inter-departmental relationships and a more inclusive and culturally competent workforce. Visit all Workforce locations regularly to ensure consistent implementation of Workforce initiatives across all locations. Develop communication strategies to raise awareness of WFD cultural competence efforts and celebrate these achievements throughout the department through newsletters, bulletin boards, updates, and monthly department meetings.

Administrative & Reporting: Establish and maintain close working relationships with other internal program departments. Maintain WFD employee training records and content (reports, training plans, videos) on various systems such as the Agency’s learning management system (Goodwill NCT Academy), the agency’s HRIS (UKG), and 3rd party training platforms such as Pryor.com and so on. Manage all metrics, desired outcomes, evaluations coordination, and feedback related to Workforce Development Culture and Training staff. Report on the progress of WFD team members during training periods (30/60/90 days, etc.). Monitor required training on a monthly and quarterly basis, providing delinquency and completion reports quarterly to the Workforce Development Leadership group. Catalogue and maintain online step-by-step manuals for all WFD positions. Update regularly as needed. Ensure online shared files are up to date, organized, and shared only with those who are allowed access. Produce targeted and measurable results by creating an effective and efficient WFD work environment using in-person and virtual training. Conduct monthly WFD All-Staff (SOD) meeting: create and distribute agenda with input from management; organize light refreshments; reserve room and ensure janitorial staff are notified. Perform other responsibilities and duties as assigned.

Skills and Minimum Qualifications: Bachelor’s degree required. Masters preferred. Three years of experience with training program development and implementation or related area is required. Ability and willingness to work with varied training delivery software packages. Knowledge and working experience of technology tools required for delivery of effective and engaging remote learning. Technical background strongly recommended. Experience in change management a plus. High energy, hard worker. Ability to innovate in development and delivery of training content. Previous supervisory experience, CPR certification, and CPR training certification preferred. Google AI and Google Project Management certifications completed within the first six months of employment.

Physical Requirements: Office environment, mobile, ability to sit for long periods of time. This position will routinely travel to various worksites during the work day so must have reliable transportation. This position requires the incumbent to have communication capabilities, via cell phone and/or Smartphone technology.

Legal Requirements: Documentation to satisfy I-9 requirements. Ability to pass background check and drug screen.

Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.

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Experience
Required
Three years of experience with training program development and implementation or related area.
Education
Required
Bachelors or better
Preferred
Masters or better

Equal Opportunity Employer
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