Cornerstone LMS Administrator

Learning & Performance Support Analyst

We are seeking an experienced Learning & Performance Support Analyst to support the administration, delivery, and ongoing management of digital learning programs within a large financial services environment. This role is highly focused on Cornerstone OnDemand administration and requires a candidate who can step in with strong existing knowledge of the platform.

The Learning & Performance Support Analyst will manage requests from initial intake through completion, including receiving requests through ServiceNow, meeting with stakeholders to understand their learning needs, and completing the required configuration and administrative work within Cornerstone.

The ideal candidate is highly organized, detail-oriented, technically proficient, and comfortable managing multiple priorities and deadlines in a fast-paced environment.

Key Responsibilities

• Cornerstone LMS Administration
  • Administer learning programs and content within Cornerstone OnDemand, ensuring accurate and timely delivery to learners.
  • Test and troubleshoot eLearning modules and digital content to ensure functionality and compatibility.
  • Upload and configure learning content within the LMS, including accurate metadata, version control, and learner accessibility.
  • Maintain learning content and LMS data integrity in accordance with established standards and procedures.
• Curriculum & Assignment Management
  • Build and maintain structured learning paths, curricula, journeys, and channels aligned with business requirements and learning objectives.
  • Create and manage course assignments and assignment groups supporting compliance, training, and employee development initiatives.
  • Ensure learning assignments are accurately configured and delivered to the appropriate learner populations.
• Request & Ticket Management
  • Receive and manage learning-related requests through ServiceNow or the designated ticketing system.
  • Meet with requestors to understand business needs, requirements, timelines, and expected outcomes.
  • Complete requested LMS configuration and administrative work within Cornerstone.
  • Maintain accurate and current information regarding tickets, cases, assignments, and completed work.
  • Manage multiple concurrent requests while meeting established deadlines and service expectations.
• Stakeholder Collaboration
  • Partner with learning consultants, instructional designers, facilitators, program managers, and business stakeholders to ensure timely and accurate deployment of learning programs.
  • Provide guidance and support to end users and stakeholders regarding Cornerstone LMS/LXP functionality and best practices.
  • Translate stakeholder learning requirements into appropriate platform configurations.
• Process Improvement
  • Identify opportunities to streamline learning administration processes and improve the learner experience through automation and process improvements.
  • Identify platform issues, recurring problems, and enhancement opportunities and communicate recommendations through appropriate channels.
  • Support operational excellence across the organization's learning technology ecosystem.
• Compliance & Governance
  • Follow established procedures, controls, workflows, and governance requirements.
  • Maintain accurate documentation related to cases, learning assignments, requests, and completed activities.
  • Support audits and data requests by providing accurate and timely documentation and system information.

Key Skills

• Cornerstone OnDemand / Cornerstone LMS
• Learning Management System (LMS) Administration
• Learning Experience Platform (LXP)
• ServiceNow / Ticket Management
• eLearning Content Testing & Troubleshooting
• Course & Curriculum Administration
• Learning Assignments & Assignment Groups
• Stakeholder Requirements Gathering
• Data Integrity & Documentation
• Learning Operations
• Process Improvement
• Multi-Priority & Deadline Management

**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**