Sales Support Specialist

divh2Sales Support Specialist/h2pPhiladelphia, PA/ppAt InHome Therapy, our Sales Support Specialist plays a huge role in helping patients receive care by connecting therapist availability with agency demand in real time. This is a hands-on operational and inside sales role where youll work directly with agency partners, internal clinical teams, and operations leadership to help drive visit growth and keep patient care moving./ppThis is a primarily remote role, but the position is based in Pennsylvania because occasional in person client meetings are required./ppIf youre highly organized, confident on the phone, and motivated by results, wed love to talk with you./ppSummary of Primary Function:/ppThe Sales Support Specialist is responsible for filling daily and weekly therapist capacity and driving visit volume growth within assigned IHT agency accounts, and will be hands-on in providing support to the back office team from intake to scheduling and throughout the plan of care. This is both an operational support and a tactical inside sales role focused on converting near-term opportunity into staffed visits through direct outreach to agency partners. The Sales Support Specialist exercises significant independent judgment in prioritizing outreach, determining approach, and making escalation decisions. This role operates with a high degree of autonomy within the IHT growth model and reports directly to the Operations Manager./ppEssential Responsibilities:/pulliContact agency partners directly to fill open therapist capacity on a same-day and next-day basis./liliIdentify, pursue, and convert near-term visit opportunities across assigned accounts through direct outreach and tactical selling./liliManage service barriers and problem solve across internal back office teams to remove blockers to capacity fill and visit execution./liliIndependently assess account needs to determine outreach priorities that support business growth, adjusting approach as needed./liliTrack excess capacity identified versus filled and report net weekly visit growth to the Operations Manager./liliExercise independent judgment in determining when account risks, visit shrinkage, and service blockers require escalation to the Operations Manager or Regional VP of Operations versus resolution at the Account Manager level, responding with urgency and acting without requiring direction./liliIdentify account opportunities and at-risk trends and communicate recommendations to leadership./liliCollaborate with Operations and Clinical to ensure internal execution supports agency commitments./liliMaintain working knowledge of assigned agency operations, staffing cycles, and referral patterns sufficient to anticipate capacity needs and proactively position IHTs available therapist supply./liliPerform additional job-related duties as assigned, consistent with the scope and responsibilities of this position./li/ulpEducation/Experience:/pulliHigh School Diploma, GED, or equivalent required./lili2 to 4 years of experience in inside sales, account development, or a comparable client-facing role required; healthcare staffing or home health experience a plus./liliDemonstrated track record of meeting or exceeding volume or activity-based targets./liliProficiency in CRM platforms and Microsoft Office required./li/ulpOther Knowledge, Skills, and Capabilities:/pulliStrong outbound communication skills with confidence initiating and sustaining agency relationships by phone./liliAbility to reprioritize quickly in a fast-moving, capacity-driven environment./liliSound independent judgment in managing outreach strategy, timing, and escalation decisions./liliResults-oriented with strong self-management and accountability./liliCollaborative working style with internal Operations and Clinical teams./li/ulpCompensation is based on experience and includes a base plus commission. Benefits eligible position./p/div