AIRCRAFT SALES ASSISTANT

Job Description

Job Description

JOB TITLE: Aircraft Sales Assistant

EMPLOYER: Coast Aviation Services, LLC

DEPARTMENT: Sales – Aircraft Sales

SUMMARY:

This position is responsible for greeting customers and managing aircraft sales from beginning to end while collaborating with other team members to ensure all transactions are properly performed. The expectation is, to deliver a white-glove customer experience as the face of our aviation team. You will guide clients through the entire aircraft acquisition process—from the initial consultation to the final handover. You will collaborate with our expert teams to deliver seamless, high-end transactions, all while enjoying the perks and benefits that come along with it! This position is more like an experience than a job.

DUTIES AND RESPONSIBILITIES:

· Organizes all sales functions and ensures that all sales presentation materials are prepared and available prior to deadlines.

· Updates customer records in the company database as required.

· Inputs invoice and bill-back data.

· Analyzes, consolidates, and forwards daily action summaries to appropriate parties.

· Uses data to investigate the logistical history to resolve order and inventory problems.

· Research current market, aircraft market pricing and other useful sales data.

· Offers product, promotion, and pricing information by exploring customer requests.

· Offers sales projections by creating and sending sales tracking reports.

· Maintains customer database by inputting customer profile and updates.

· Collects data to create informative sales presentations.

· Monitors sales expenses by analyzing, tracking, and summarizing expenses.

· Reports any inventory or service issues to management and the appropriate Account Manager immediately.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

Computer skills required:

· Development Software; Customer service platform we use is Pipedrive

· Internet Software; General

· Microsoft Suite

· Contract Management Systems; Docusign

· Order Processing Systems; Basic PO’s

· Project Management Software; Pipedrive

· Minimum 1 year of experience in fleet scheduling, resource scheduling, operations coordination, or a related administrative operations role.

· Strong ability to manage calendars, schedules, competing priorities, and time-sensitive updates.

· Excellent written and verbal communication skills.

· High attention to detail with documents, billing, records, and compliance-related information.

· Strong comfort with Apple products, Apple applications, and cloud-based file sharing.

· Working knowledge of Google Workspace.

· Knowledge of and practical experience using AI tools such as Perplexity, Claude, and ChatGPT.

· Ability to learn new software systems and follow structured processes.

· Professional, customer-focused demeanor.

Other skills required:

· Proven working experience in sales.

· The ability to build trust and correspond effectively with high-net-worth individuals and corporate executives.

· Basic understanding of sales principles and customer service practices.

· Proficiency in English.

· Track record of over-achieving sales quota.

· Solid communication and interpersonal skills.

· Exceptional verbal and written communication skills to articulate aircraft specifications and negotiate contracts.

· Customer/Client service focus.

· Friendly, helpful, confident and engaging personality.

· Basic administration skills.

· Ability to maintain accurate sales databases, manage client files, and track complex transaction lifecycles.

· Comfort working in a fast-paced environment and occasional availability to travel for customer meetings or aviation events

· Experience working with customer account administration, billing support, invoicing, or document management.

· Experience in a small business where team members are expected to take initiative and handle a variety of responsibilities.

· Comfort communicating with customers, instructors, vendors, and leadership.

Other skills preferred:

· Knowledge of aircraft performance capabilities, or familiarity with logbooks and pre-buy inspections are a distinct advantage.

· Experience in aviation, flight training, aircraft operations, aircraft maintenance coordination, or another regulated operational environment.

· Working Knowledge of Slack.

· 1–3 years of experience in B2B sales, account management, or luxury client services.

· A bachelor’s degree in business, Marketing, Aviation Management, or a related field is highly preferred.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently/Continually required to stand.
• Occasionally/Frequently/Continually required to walk.
• Occasionally/Frequently/Continually required to sit.
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity.
• Occasionally/Frequently/Continually works near moving mechanical parts.
• Occasionally/Frequently/Continually exposed to outside weather conditions.
• Occasionally/Frequently/Continually exposed to extreme heat or cold (non-weather).
• The employee must

Occasionally lift and/or move up to __15__ pounds.

Keep work environment: Clean, Friendly and Customer focused.

Type :

Full-time, non-exempt/hourly, in-person – this is not a remote, hybrid or WFH position.

Schedule:

9 am - 5:30 pm

5 days per week in office – this is not a remote position.

We offer a comprehensive benefit package for full-time employees that includes paid holidays, vacation accrual, insurance (medical, dental, vision, and life) and 401 (k).

Equal Opportunity Employer: Coast Cirrus Training & Management will provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

Benefits:

· Paid Time Off

· 401 (k)

· Medical, Dental, Vision and Life Insurance

Work Location: In person