Senior UX Researcher

We are looking for an experienced UX Researcher with 5+ years experience to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users.
Requirements:

• Plan and execute qualitative and quantitative user research using an array of research techniques
• Analyze users behavioral and attitudinal data to uncover customer painpoints and unmet needs
• Ability to conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
• Synthesize and present research findings in context
• Leverage human centered design principles to develop journey maps, user personas, and jobs to be done
• Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
• Ability to accurately scope research initiatives by collaborating with stakeholders
• Leverage existing data and ability to tie insights to analytics
• Work in a SAFE Agile environment, coordinating projects by sprints
• Ability to work effectively both individually and as part of cross-functional teams
• Effectively manage vendor partner relationships ensuring that output meets internal expectations

• Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Anthropology, Market Research or similar field
• Solid understanding of wireframes, storyboards, user flows, process flows and site maps. Experience with research, design, and AI tools Solid grasp on Human Centered Design.
• Expert written and verbal communication skills and attention to detail
• **Portfolio demonstrating your expertise and ability to articulate your process
• Positive attitude, collaborative spirit and openness to giving and receiving feedback