Dispatcher

At BPG, we are committed to building strong teams across Chicago and surrounding areas through structure, accountability, and opportunity. Opportunities across multiple locations and site types Leadership pathways into supervisory roles Ongoing training and certification support Exposure to residential, commercial, healthcare, and special event security We are always looking for new members to join our team. Our combination of core values, benefits, and team culture makes Benford Protection Group one of the best security companies in the Chicagoland area. We continue to expand our footprint throughout the region, creating new opportunities for those ready to grow with us. Qualifications At least 21 years of age High School Diploma or GED Be able to pass a background check & drug test Detail-Oriented Professional appearance Illinois Security Job Requirements To be considered, candidates should have: Valid PERC Card Valid Driver’s License FOID Card (for armed positions) 20-Hour Unarmed Security Certificate 40-Hour Armed Security Certificate (if applicable) Join Our Team Application Notice: Please complete an online application and a Human Resources Representative will reach out within 3-5 business days. The Dispatcher monitors what is happening with officers on the shift, incident tracing, and logging of shift reports and other duties. General Duties Receives and responds to a variety of emergency and non-emergency services and complaints. Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. Monitors and operates a radio console and computer equipment. Relays work orders, messages, and information to or from officers, supervisors, using telephones or two-way radios. Prepares daily work and run schedules. Oversee all communications within specifically assigned territories. Monitors personnel and/or equipment locations and utilization to coordinate service and schedules. Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. Performs other related duties as assigned. The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work. Minimum Qualifications High School Diploma or G.E.D. test certificate required. Associate degree preferred. Minimum of one (1) year experience in a call center environment required. United States citizenship. 18 years of age at the time of application submission. Knowledge, Skills, Abilities, and Other Characteristics Active listening skills. Ability to assess and evaluate situations effectively. Ability to identify critical issues quickly and accurately. Ability to provide relevant feedback and information necessary for improving efficiency. Demonstrates good attention to detail. Ability to audit and edit daily/weekly reports and forms. Must maintain strict professionalism and confidentiality in dealing with sensitive information. Good verbal and written communication skills; ability to convey information and explain or discuss office policy and procedures with others in person or by telephone. Must be able to multi-task. Ability to use logic and reasoning to reach conclusions and approaches to problems. Ability to effectively understand and communicate in English (verbally and in writing). Highly accountable, reliable, and prompt, with a strong work ethic. Must display exceptional customer service and communication skills. Remain flexible to ever changing environments; adapt well to different situations. Ability to maintain satisfactory attendance and punctuality standard. Neat and professional appearance. Must be able to handle pressure of working with a high volume of the general public (constantly to occasionally depending on assignment). Demonstrates proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Physical Requirements Ability to sit at a desk for a large portion of the day. Extensive reaching, bending, and moving of objects and materials up to 20 pounds. May require periods of walking throughout the facility. May require periods of standing. Ability to effectively communicate (hear and respond) 10 codes through the intercom/radio transmission monitoring system. Ability to effectively operate and utilize a computer. Must be able to work longer hours based on departmental needs. Ability to work near moving mechanical parts or in outside weather conditions. Will be exposed to wet and/or humid conditions, fumes, toxic or caustic chemicals. Ability to operate in a moderately noisy work environment. Hiring Requirements Valid PERC card obtained within 90 days of date of hire. Pass a pre-employment drug screen and background check. Must have an open/flexible schedule to work hours which may include evenings, weekends, and holidays, depending on the needs of the organization. Benefits Package Medical, Dental, Vision Coverage Basic Term Life Insurance Benford Protection Group will be hosting various Jobs Fair within the upcoming months here at our Head-Quarters. We would love to see you there. Additional dates include: July 15, 2026 August 5, 2026 August 19, 2026 September 2, 2026 September 16, 2026 September 30, 2026 Time: 10:00am - 2:00pm Location: 7545 S. Western Ave. Chicago, IL. 60620 #J-18808-Ljbffr