Customer Relations Representative - State Farm Agent Team Member

Job ID: 292087 Store Name/Number: CA-RosevilleGalleria (0638) Address: 1151 Galleria Blvd, Roseville, CA 95678, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora As an Asset Protection Partner , you'll safeguard Sephora’s assets and support a safe, inclusive environment for clients and employees. Working with store leaders and the District Asset Protection Manager, you'll help implement safety and shrink strategies, monitor store activity, and handle incidents with professionalism and care. If you're detail-oriented and passionate about safety and service, this is your moment to Belong to Something Beautiful. Key Responsibilities Promote safety & awareness Lead/join meetings and training to increase asset protection and reinforce safety protocols Maintain strong store presence Spend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment Partner with leadership Collaborate with managers to align shrink reduction and safety initiatives Monitor & investigate Use CCTV and reporting tools to identify and investigate losses Incident response De-escalate situations professionally, prioritizing safety and client experience Execute audits and reporting Complete audits and prepare reports for asset protection efforts Compliance Adhere to all asset protection policies and licensing requirements Support multiple locations As needed Represent Sephora Testify in court on behalf of the company if required Flexible Scheduling and Reliability Must meet the required minimum number of weekly shifts/ hoursFull Time: 30-40 hrs/week Be available during peak retail operations (nights, weekends and holidays) Punctuality and consistent attendance Qualifications/Experience 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention Understanding of retail operations, shrink, and safety Ability to build trust and collaborate across teams Conflict de-escalation skills Comfortable with CCTV and reporting tools Excellent communication and attention to detail Physically able to lift and carry up to 50lbs While at Sephora, you’ll enjoy Inclusion & Belonging : We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored Meaningful Rewards : Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found $23.00 - $27.12/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location. Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. #J-18808-Ljbffr 21st Century Home Health Services