Animal Resource Center (ARC) Coordinator

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

JOIN US & MAKE A DIFFERENCE!

THE MISSION

To lead the way toward a compassionate and caring community for all animals.

OUR VALUES

LEARNING : We commit to best practice and professional development through continuous education.

INTEGRITY : We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION : We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS : We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE : Animal Resource Center (ARC) Coordinator

FLSA : Non-Exempt

FT/PT : Full Time

SUMMARY

Through transparent communication and resources, the mission of the Animal Resource Center is to inform and empower the public to support the animals in their communities.

The Animal Resource Center staff support the welfare of the animals and community served by Pasadena Humane by acting as frontline team members in customer care.

The Animal Resource Center staff work with members of the public, staff, and volunteers to assist with animal-related appointments, intakes, and reunifications and ensuring all general inquiries from the members of public are addressed. They support the community through high-quality customer service; delivery of public services; coordinated admissions; problem solving; offering alternatives to intake; providing resources to help keep animals in their homes and out of the shelter; and helping ensure the welfare of the animals in our community.

The ARC Coordinator also supports the ARC Manger with addressing customer care concerns and service issues, as well as troubleshooting, problem-solving, and monitoring SNiP services and works with ARC Associates to help case manage, track, and document an individual customer’s animal welfare needs via email, phone call, and in-person appointments and refer to the appropriate internal departments and outside resources, as needed. Additionally, the AR C Coordinator tracks department data and coordinates with all other departments at the shelter to ensure quality customer care and animal care.

This position provides critical emergency services and may be required to work to ensure essential and emergency services are maintained in order to meet operational requirements.

REQUIREMENTS AND QUALIFICATIONS

• High school diploma (or GED/proficiency certificate).
• Must be at least 18 years of age at the time of appointment.
• Two years of experience working in any of the following: animal welfare, animal rescue, social work, veterinary or human services.
• One year of experience in a leadership role. Specific training in supervision or leadership may be considered.
• Well-developed interpersonal, public speaking, and communication skills.
• Experience working in an open admissions shelter strongly preferred.
• Experience handling domestic animals and/or wildlife in a medical, zoological, rehabilitation, agricultural or research setting strongly preferred.
• Knowledge of normal cat and dog behavior strongly preferred.
• Knowledge of low stress handling and restraint techniques for domestic animals and wildlife preferred.
• Excellent time management, multi-tasking, and organizational skills.
• High competency in a variety of computer applications including Microsoft Office Suite and email.
• Strong sense of professional judgment and ability to maintain confidentiality.
• Ability to perform multiple tasks and manage several projects simultaneously.
• Ability to lift up to 50 pounds.
• Bilingual (English/Spanish) preferred.
• Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness.
  1. Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach.
  2. Must be able to work independently with minimal supervision.
  3. Must provide positive, proactive customer service.
  4. Must have a positive attitude and a sense of humor.
     
     
     
     

WORK SCHEDULE

Must come to work regularly and on time. Must be available able to work early hours according to the needs of the department schedule. Must be available to work weekends and holidays according to the needs of the department schedule.

WORKING CONDITIONS

Fast-paced environment. Employees are exposed to numerous animals (living and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; talk or hear and/or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workplace and performs pre-employment substance abuse testing.