Hospitality Operations Specialist

Do you want a fun place to work and earn $16.00–$20.00 per hour? We're seeking seasonal Farm Operations & Hospitality Leads who enjoy working outdoors and thrive in a fast paced, guest-focused environment. In this role, you'll oversee a key area of the farm, lead seasonal team members, and help ensure guests have a safe, clean, and enjoyable experience. Responsibilities Leadership & Daily Operations Serve as the day-to-day operational leader for play yards, attractions, and guest activity areas. Provide direction, coaching, and support to team members throughout each shift. Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards. Ensure employees are following SOPs, safety guidelines, and company policies consistently. Assist with training new team members, providing hands‑on coaching and feedback. Lead by example through professionalism, accountability, and a guest-first mindset. Guest Experience Resolve guest concerns or complaints promptly, professionally, and with a hospitality‑first approach. Create memorable guest interactions by anticipating needs and exceeding expectations. Ensure all attractions are operating safely, efficiently, and with exceptional guest service. Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times. Encourage team members to actively engage with guests rather than simply supervising attractions. Safety & Compliance Perform routine safety inspections of play areas, attractions, equipment, and public spaces. Document and communicate maintenance, safety, or operational concerns to management. Respond appropriately to guest or employee incidents and complete necessary documentation. Verify attractions remain compliant with operational and safety standards throughout the day. Property & Facility Management Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces. Coordinate minor maintenance needs and communicate larger repair requests. Ensure supplies, equipment, and activity materials are stocked and organized. Assist with seasonal setup, teardown, and transitions of attractions and activity areas. Experience Proven experience in leadership. Strong organizational and communication skills. Ability to work in a fast-paced environment while maintaining attention to detail. Excellent time management skills and the ability to work collaboratively in a team setting. Commitment to quality, cleanliness, and great customer service. Ability to work weekends, holidays, and peak seasonal hours. Excellent communication skills to interact with guests and provide a true farm‑to‑plate experience. Abilities Lifting, pushing, pulling and carrying Bending/kneeling: Regular bending to lift items and supplies. Periodic kneeling. Mobility: Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day. Continuous standing: During preparation, during service hours or during expediting, usually all day. Hearing: Must have moderate hearing to hear equipment timers and communicate with other staff. Vision: Must have excellent vision to see that product is prepared appropriately. Comprehension skills: Must have moderate comprehension and literacy to read use records and all special requests. Competencies Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others. Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis. Interpersonal Skills: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high‑tension situations comfortably. Competitive hourly wage based on experience Flexible hours, including weekends and holidaysduring non-peak seasons. Leadership opportunity in a growing destination farm. Fun, energetic team environment. The chance to create memorable experiences for thousands of guests each season. #J-18808-Ljbffr Hidden-Valley-Orchards